Electricity consumers filed 254,000 complaints against DisCos in Q1 — Report

Electricity Consumers Filed 254,000 Complaints Against DisCos In Q1 — Report

Nigeria’s electricity consumers filed a total of 254,404 complaints against Distribution Companies (DisCos) in the first quarter (Q1) of 2025, the Nigerian Electricity Regulatory Commission (NERC) has disclosed.

NERC in its first quarter report, which covers January to March, said the figure marks a 7.72 per cent decline from the 275,681 complaints recorded in the previous quarter (Q4 2024).

However, metering issues, billing discrepancies, and persistent service interruptions continued to dominate customer grievances across the board.

However, data from NERC’s Central Customer Service Unit (CCU) reveals that out of the 4,169 complaints escalated to the Commission, DisCos managed to resolve only 1,554 cases, reflecting a resolution rate of just 37.27 per cent, a figure that underscores ongoing inefficiencies in customer service delivery.

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“Across the quarter, DisCos successfully resolved only 1,554 out of the 4,169 complaints filed at the NERC-CCU, translating to a resolution rate of 37.27 per cent.

“The number of complaints received across all DisCo-CCUs was 254,404, which represents a 7.72 per cent decrease compared to the 275,681 received in 2024/Q4.

“As in previous quarters, metering, billing and service interruption were the prevalent issues of customer complaints during the quarter,’’ the report reads in part.

Meanwhile, on the supply side, the industry recorded an uptick in electricity generation.

According to the report, the average hourly generation on the national grid stood at 4,770.59MWh/MWh/h, culminating in a total output of 10,304.47GWh for the quarter.

This represents a 10.92 per cent increase from the 9,289.95GWh generated in Q4 2024.

NERC attributed the improved power generation to a rise in available generation capacity and increased energy offtake by grid-connected customers, including the DisCos.

The commission stated that the average hourly generation from grid-connected power plants also rose by 563.18MWh/h, a 13.39 per cent jump from the Q4 2024 average of 4,207.41MWh.

Electricity Consumers Filed 254,000 Complaints Against DisCos In Q1 — Report