Flutterwave refutes hacking reports, says customers’ accounts intact

Customers of Africa’s leading payments technology firm, Flutterwave, may have nothing to fear over the state of their accounts as the firm says the reports that its system has been compromised via hacking are untrue.

The firm said this in a statement, adding that it understands that personal and financial information is of utmost importance.

Flutterwave said such responsibility was being taken seriously as security breaches could cause anxiety and concern among customers.

The firm said its system was not hacked, confirming transactions are monitored, with an active 24-hour fraud desk that reviews suspicious activity.

The statement said Flutterwave collaborates with other financial institutions and law enforcement agencies to keep the ecosystem safe and secure.

“During a routine check of our transaction monitoring system, we identified an unusual trend of transactions on some users’ profiles,” it read.

“Our team launched a review (in line with our standard operating procedure), which revealed some users who had not activated some of our recommended security settings might have been susceptible.

“We want to confirm that no user lost any funds, and we take pride in the fact that our security measures were able to address the issue before any harm could be done to our users.

“Our commitment to keeping our users’ financial information secure is why we invest heavily in security initiatives such as periodic audits, certifications, and licenses such as the PCI-DSS & ISO 27001.

“We want you to continue to trust us and feel secure in using Flutterwave for your business needs. Our commitment is to enable your business growth while keeping your financial information safe.”