Aviation
NCAA insists airlines must compensate for flight disruptions, baggage loss
NCAA insists airlines must compensate for flight disruptions, baggage loss
The Nigeria Civil Aviation Authority (NCAA) has affirmed that passengers are entitled to compensation for flight delay, cancellation, luggage delay, missing or loss by airlines.
Michael Achimugu, the NCAA director of public affairs and consumer protection stated this at a news conference on Thursday in Abuja.
According to him, passengers are entitled for first needs payment of N10,000 on domestic flights when passenger’s luggage is missing and 170 U.S dollars on international flights while the luggage is being searched for.
“For domestic flights, the airline has one day to seven days to search for the missing luggage while on international flights, the airline has one day to 21 days to search for the luggage.
“A luggage is said to be lost if not found after seven days search on domestic flights and 21 days search international flights.
The process for compensation for missing g luggage commences after the said luggage is declared missing. Any fees paid for that luggage must also be refunded,” he said.
The director said the refunds for tickets on cancelled or delayed flights should be paid immediately, if payment was made in cash or within 14 days if it was by bank transfer or any means other than transfer.
According to him, refunds via means other than cash must be made within 14 days. However, some delay might be experienced from submission of required documents for the passenger.
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Contributing, the NCAA director of special duties, Horatius Egua, urged passengers to know their rights regarding the aviation sector.
He stated that challenges the authority encountered included, lack of awareness among passengers, limited enforcement of consumer rights, inadequate infrastructure and corruption.
“NCAA has emphasised increased passenger education and awareness, strengthening of regulatory agencies, improved airline customer service and enhanced infrastructure development
“By knowing your rights as a consumer, you can advocate for better treatment and services in Nigeria’s aviation sector,” he said.
On her part, Ifueko Abdulmalik, the senior special adviser to the NCAA acting director general, Capt. Chris Najomo, said the airline ought to provide clear terms and conditions and also ensure timely departure and arrival.
According to her, airline obligations are to provide adequate baggage handling, offer compensation for delays, cancellations, or overbooking and maintain safe and secure aircraft.
“Passengers have rights to know flight schedule, fare, and baggage allowance; right to compensation for flight delays; right to refund for unused tickets (within 7 days) and right to baggage protection.
“Common Issues from the passengers include, flight delays and cancellations, baggage loss, damage, or delay, overbooking and denied boarding, refund and compensation disputes,“ she said.
NCAA insists airlines must compensate for flight disruptions, baggage loss
(NAN)
Aviation
FAAN Confirms Enugu Air Plane Suffers Nose-Landing Gear Failure at Enugu Airport
FAAN Confirms Enugu Air Plane Suffers Nose-Landing Gear Failure at Enugu Airport
The Federal Airports Authority of Nigeria (FAAN) has confirmed that an Enugu Air aircraft suffered a nose-landing gear malfunction while touching down at the Akanu Ibiam International Airport, Enugu, after a flight from Lagos.
According to Henry Agbebire, FAAN’s Director of Public Affairs and Consumer Protection, the incident occurred around 19:10 hrs on Thursday as the aircraft, with registration number SN-BZN, completed its approach on Runway 08. The plane came to a stop on the runway and was unable to move moments after landing.
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FAAN said emergency response teams were “immediately mobilised” to secure the airfield and ensure the safety of all onboard.
“FAAN’s airport emergency resources, including fire tenders and medical standby, were deployed as standard procedure,” the statement said.
“All passengers and crew were safely disembarked and evacuated to the terminal using Apron buses. Evacuation concluded at 19:48 hrs, with no injuries recorded.”
The agency added that its Aerodrome Rescue and Firefighting Services (ARFFS) were already in position as the aircraft and airside were secured. FAAN reiterated that the safety of travellers, crew members and airport personnel remains its top priority, and said further information will be provided once investigations progress.
The incident places renewed scrutiny on Enugu Air, which was launched just four months ago by the Minister of Aviation and Aerospace Development, Festus Keyamo.
FAAN Confirms Enugu Air Plane Suffers Nose-Landing Gear Failure at Enugu Airport
Aviation
NCAA Moves to Prosecute VeryDarkMan, Mr Jollof Over In-Flight Fight, Blacklisting Possible
NCAA Moves to Prosecute VeryDarkMan, Mr Jollof Over In-Flight Fight, Blacklisting Possible
The Nigerian Civil Aviation Authority (NCAA) has announced that popular social media influencers VeryDarkMan (VDM) and Mr Jollof may face prosecution and possible jail terms following their physical altercation aboard United Nigeria Airlines Flight UN0523 at the Asaba International Airport in Delta State.
Michael Achimugu, Director of Public Affairs and Consumer Protection at the NCAA, confirmed the development in an exclusive interview with Vanguard.
According to Achimugu, the NCAA will recommend that the Attorney General of the Federation and the Inspector General of Police prosecute the two passengers, while the Airline Operators of Nigeria (AON) will be advised to place them on a temporary no-fly list.
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He stated:
“The airline is sending a report to the NCAA today. Once received, the relevant department will take necessary action. I have already spoken with our Director of Legal Services and advised that we write to the Attorney General of the Federation and the Inspector General of Police to prosecute the passengers.
“We will provide full details of the incident to aid prosecution. We will also advise AON to blacklist the passengers as a deterrent. If prosecuted, they may face jail terms and fines. The laws are clear.”
A viral video posted on Monday showed VeryDarkMan and Mr Jollof exchanging blows inside the aircraft, prompting shock and panic among passengers.
United Nigeria Airlines later confirmed the incident through its Public Relations Officer, Chibuike Uloka, stating that both men were immediately handed over to airport security.
The NCAA insists the case will be pursued to enforce discipline and ensure safety within the aviation sector.
NCAA Moves to Prosecute VeryDarkMan, Mr Jollof Over In-Flight Fight, Blacklisting Possible
Aviation
NCAA to sanction VeryDarkMan, Mr Jollof over fight on Asaba–Lagos flight
NCAA to sanction VeryDarkMan, Mr Jollof over fight on Asaba–Lagos flight
The Nigeria Civil Aviation Authority (NCAA) has announced disciplinary action against social media influencer Martins Otse (VeryDarkMan) and comedian Freedom Atsepoyi (Mr Jollof) after the pair engaged in a physical fight aboard an Asaba–Lagos flight on Monday.
In a statement issued on X, the NCAA condemned the confrontation as “unacceptable behaviour” that endangered passengers, crew and the aircraft.
“There is zero tolerance for unruly conduct onboard an aircraft. Both individuals will face the full weight of the law,” the Director of Public Affairs and Consumer Protection said.
The agency expressed disappointment that public figures with large followings were responsible for such misconduct, stressing that their actions violated aviation safety protocols.
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The NCAA confirmed that the airline involved is expected to submit an official report before legal sanctions are issued.
Eyewitnesses said the clash was fueled by an ongoing social media feud between VeryDarkMan and Mr Jollof, which escalated into a physical altercation in the aircraft cabin. Passengers and crew intervened to restore order.
VDM later posted a video claiming he confronted Mr Jollof, saying:
“I don chop Jollof father for inside plane. He bit me—man wey dey bite.”
The NCAA said a full statement will be released after reviewing reports from the airline and cabin crew.
NCAA to sanction VeryDarkMan, Mr Jollof over fight on Asaba–Lagos flight
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