Lufthansa
The Nigerian Civil Aviation Authority (NCAA) has commenced investigation into alleged breach of agreement with over 200 Nigeria-bound passengers by Lufthansa Airlines.
General Manager of Public Affairs at the NCAA, Sam Adurogboye, confirmed this in an interview in Lagos.
A Lufthansa flight LH566 from Frankfurt slated to arrive on March 3, 2023, at the Murtala Muhammed International Airport (MMIA) Lagos, as a direct flight; reportedly diverted to Cotonou, Togo, and later to Malabo, capital of Equatorial Guinea.
The flight, which had over 200 passengers on board with only about 15 passengers destined for Malabo, later arrived in Lagos at 2am on March 4, 2023 — instead of the originally scheduled time of 5:45pm on March 3, 2023, before flying to Equatorial Guinea’s capital).
The pilot told passengers that the diversion was due to the closure of the Lagos airport.
However, findings showed that the Lagos airport was not closed at any time on March 3.
Relatives of those aboard the flight were said to be panicking when the flight failed to arrive.
Some passengers were said to have made calls from Cotonou airport to those waiting for th in Nigeria.
Reacting to the situation, Adurogboye said the NCAA had just received the report of the alleged maltreatment of the over 200 Nigeria-bound passengers and sought to investigate the matter.
He told TheCable, “We only became aware of the incident yesterday (Thursday) and we have begun an investigation.
“We would like to know when, where, and why the passengers got such treatment and be sure of the steps to take.
“Although there are no witnesses yet, we have our consumer department begin their investigation into the matter. We would not also want to have our job done on mere sayings from third parties but from those involved.”
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