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NCC Orders Airtel, MTN to Compensate Subscribers for Poor Network Service
NCC Orders Airtel, MTN to Compensate Subscribers for Poor Network Service
Relief is gradually reaching telecom users across Nigeria as major network operators have begun issuing airtime compensation to subscribers affected by poor service quality, following a regulatory directive from the Nigerian Communications Commission (NCC).
The development stems from the NCC’s order requiring operators to compensate customers for failing to meet approved Quality of Service (QoS) standards between November 2025 and January 2026.
One of Nigeria’s largest operators, Airtel Nigeria, has started notifying eligible subscribers via SMS. The company, which reportedly serves over 63 million users nationwide, informed customers that airtime credits had been applied as compensation for service disruptions during the review period. The SMS notification reads: *“Dear customer, you have been credited with compensation airtime for service quality issues (Nov 2025 – Jan 2026). Dial 310# to check. Thank you.” Subscribers reported receiving varying amounts, typically ranging from about ₦167 to over ₦500, depending on usage patterns and the severity of service disruption in their locations. Most payouts remain below ₦1,000.
Another major operator, MTN Nigeria, has also reportedly begun issuing compensation to affected users for network issues experienced in January 2026. Some subscribers received airtime credits ranging from ₦20 to over ₦341, confirming a broader rollout of the NCC directive across major telecom networks.
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According to NCC Executive Vice Chairman Aminu Maida, the compensation is not a government refund but a mandatory compliance requirement placed on operators to ensure accountability. He explained that the initiative is designed to restore value to consumers who experienced poor service and to enforce stricter adherence to performance benchmarks across the telecom industry.
Under the framework, compensation applies only to subscribers in affected Local Government Areas (LGAs) where network performance dropped below acceptable thresholds. Telecom operators are expected to use network data to automatically identify affected areas and customers, meaning subscribers do not need to apply manually or visit service centres.
To qualify, a subscriber must have been in a poorly serviced LGA and engaged in at least one billed activity—such as a call, SMS, or data session—during the affected period. The compensation is issued as “clean credit,” meaning it does not expire and can be used for calls, data, or text messages.
Alongside compensation, the NCC is also pushing operators to improve service quality through large-scale infrastructure investments. The regulator says telecom companies have committed to over 12,000 network upgrade projects in 2026, a significant increase from the previous year. Industry sources also indicate that at least one major operator has pledged over $1 billion in fresh capital expenditure to strengthen network capacity and reduce congestion.
While many customers have welcomed the compensation as a step toward accountability, some say the amounts are too small compared to the inconvenience experienced. A Lagos-based banker, Toyin Adekunle, noted that while she received ₦295, it did not reflect the extent of service disruption she faced during the festive season.
Industry analysts, however, argue that the policy’s real impact lies not in the payouts but in forcing operators to improve network reliability. They note that sustained compliance with QoS standards could eventually reduce or eliminate the need for compensation altogether.
NCC Orders Airtel, MTN to Compensate Subscribers for Poor Network Service
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‘I Went to My Pastor for Deliverance, Ended Up in Bed With Him’ – Lady Recounts Encounter
‘I Went to My Pastor for Deliverance, Ended Up in Bed With Him’ – Lady Recounts Encounter
A Nigerian woman has sparked controversy on social media after recounting an alleged sexual encounter with her former pastor during a deliverance session.
The unidentified woman reportedly made the revelation during a video interview shared by social media platform NewsVista, claiming that what began as a visit to seek spiritual intervention eventually ended in a sexual encounter.
In the viral clip, the woman expressed confusion over how the incident happened, insisting that she still struggles to understand how a session she had expected to be devoted to prayer and deliverance turned into an intimate encounter.
The interview has since attracted attention online, with the allegation raising concerns about the relationship between religious leaders and members who approach them for spiritual guidance and counselling.
Although details surrounding the alleged incident remain unclear, the woman’s account has triggered discussions about the responsibility of religious leaders to maintain professional and ethical boundaries while attending to vulnerable members of their congregations.
Some social media users have criticised the alleged conduct, arguing that pastors and other religious leaders occupy positions of trust and should not exploit their spiritual authority or the vulnerability of people seeking assistance.
Others have called for religious organisations to strengthen accountability measures and introduce safeguards for private counselling and deliverance sessions.
However, the identity of the pastor, the church involved and the location where the alleged incident occurred have not been disclosed.
It is also unclear when the alleged encounter took place or whether the woman has made any formal complaint to the relevant authorities.
NewsTrends.ng cannot independently verify the circumstances surrounding the woman’s account. The allegation should therefore be treated as unverified pending further details or an official response from the person concerned.
The development has once again drawn attention to the need for accountability, transparency and appropriate boundaries in religious counselling, particularly where individuals place their trust in spiritual leaders for help with personal challenges.
‘I Went to My Pastor for Deliverance, Ended Up in Bed With Him’ – Lady Recounts Encounter
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Port Harcourt Married Women Use Husbands’ Cars To Visit Lovers, Lady Alleges
Port Harcourt Married Women Use Husbands’ Cars To Visit Lovers, Lady Alleges
A Nigerian lady has stirred controversy on social media after making a sweeping allegation about the alleged infidelity of some married women in Port Harcourt, Rivers State.
The unidentified woman reportedly made the controversial claim in a viral video, alleging that some married women in the oil-rich city use vehicles provided by their husbands to visit their secret lovers.
According to a report by Gistlover dated November 3, 2026, the lady claimed that the alleged practice was particularly common in Port Harcourt, a remark that has since triggered widespread reactions across social media platforms.
In the video, she reportedly expressed surprise at what she portrayed as a disturbing pattern of marital betrayal, suggesting that some women allegedly use the comfort and resources provided by their husbands to maintain extramarital relationships.
Her remarks have generated mixed reactions among social media users, with some finding the allegation amusing, while others criticised the generalisation, arguing that infidelity is not peculiar to any city or gender.
Others questioned the basis of her claim, insisting that allegations involving marital relationships should not be used to stereotype women or residents of an entire city.
The controversy has once again sparked conversations about marital trust, fidelity, loyalty and the growing debate surrounding infidelity in modern relationships.
However, the woman’s allegation has not been independently verified, and there is no evidence establishing that the alleged conduct is widespread among married women in Port Harcourt.
Port Harcourt Married Women Use Husbands’ Cars To Visit Lovers, Lady Alleges
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Tears In Ebonyi Community As Newlyweds, Groom’s Mother, Seven Others Perish In Crash
Tears In Ebonyi Community As Newlyweds, Groom’s Mother, Seven Others Perish In Crash
A wedding celebration has turned into a devastating tragedy after a newly married couple, the groom’s mother and seven other people reportedly lost their lives in a fatal road accident while returning from a marriage ceremony in Ebonyi State.
The accident, which reportedly occurred around 9pm last Friday, claimed nine lives, leaving two families and their communities in deep mourning.
The victims included the bride and groom, the groom’s mother, Augustina Okabekwa, as well as other relatives and friends who had reportedly accompanied the family to the marriage ceremony.
According to a report by The Eagle, the victims were returning from Abakaliki, where the marriage ceremony had taken place, when the tragic incident occurred.
A family member of the groom, identified as Nwada Ijeoma, recounted the devastating incident during a visit to the Okabekwa family compound in Amudo Umueze, Iseke, the groom’s hometown.
Ijeoma, who is married and resides in Nnewi, Anambra State, said she rushed to the family compound after receiving news of the tragedy to ascertain what had happened.
Speaking in Igbo, she expressed shock and grief over the incident, describing it as a devastating blow to the family.
She explained that she was initially unaware that members of her family had travelled to Abakaliki on Friday for the marriage ceremony of one of their sons.
According to her, the ceremony reportedly ended late, forcing the wedding party to begin their return journey at night because of the distance involved.
She said information available to the family suggested that the vehicle conveying the victims was involved in a collision with a trailer.
However, she stressed that the exact circumstances surrounding the crash remained unclear, including whether the vehicle rammed into the trailer or the trailer collided with the victims’ vehicle.
Among those reportedly killed was the groom’s mother, Augustina Okabekwa, popularly known as Okwuruoka, who was said to be the president of the Christian Women Organisation (CWO).
Others identified by the family member included Jude Okabekwa, the groom’s brother-in-law, and Okaka, the groom’s younger brother.
She also disclosed that the tragedy wiped out several members of the extended family, including their only son from another household.
According to her account, three of the deceased were from Onitsha, Anambra State, while five others were from the groom’s family compound.
The report, however, did not provide the identities of all the victims or clarify the circumstances surrounding the remaining casualty.
The tragedy has reportedly plunged the Okabekwa family and the wider Iseke community into mourning, with the family struggling to come to terms with the devastating loss.
What was expected to be a joyful occasion marking the beginning of a new chapter for the newly married couple has instead ended in an unimaginable tragedy.
As of the time of the report, further details about the accident, including the identities of all the victims and the official circumstances surrounding the crash, had yet to emerge.
Tears In Ebonyi Community As Newlyweds, Groom’s Mother, Seven Others Perish In Crash
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