Uber exits Nigeria after 12 years

Uber exits Nigeria after 12 years

By Rasheed Bisiriyu

Global ride-hailing giant, Uber, has pulled out of Nigeria, ending its 12-year operation in the country and bringing to a close a major chapter in the evolution of app-based transportation in Africa’s most populous nation

The company announced the decision on Wednesday, saying it would wind down its Nigerian operations effective September 2, 2026.

Uber said the decision followed a “thorough review” of its business in the country.

“We are writing to share some difficult news. After a thorough review of our business, we have made the tough decision to wind down our operations in Nigeria, effective 2 September 2026,” the company said in a message to its customers.

The development marks the end of Uber’s 12-year presence in Nigeria, which began with its launch in Lagos in 2014.

Its arrival transformed the urban transportation landscape, particularly in Lagos, by popularising app-based ride-hailing and providing commuters with an alternative to conventional taxis and other forms of commercial transportation.

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Through its platform, passengers could request rides using their mobile phones and connect with independent drivers, while vehicle owners and drivers gained access to a new source of income.

Over the years, Uber became a familiar part of the daily commuting experience of many Nigerians, particularly in major urban centres.

The company, while announcing its exit, thanked Nigerians for allowing it to become part of their daily lives.

“Since we first launched in Lagos in 2014, it has been an absolute privilege to be a part of your daily life connecting you with independent transportation providers,” Uber said.

“Whether it was a morning commute, a ride to see loved ones, or exploring the city, thank you for trusting the platform to connect you to a driver to get you there safely.”

Uber also apologised to customers for the disruption its departure might cause.

“We know this may cause disruption to your routine, and we sincerely apologise for the inconvenience,” it said.

The company’s exit comes as Nigeria’s ride-hailing market has become increasingly competitive, with several local and international platforms offering app-based transportation services to commuters.

The sector has also faced challenges linked to rising vehicle operating costs, fuel prices, regulatory requirements and changing market conditions.

Uber said its Help Centre would remain available until September 23 to assist customers with final account-related enquiries.

“Thank you for welcoming us into your city,” the company said.

Uber’s departure brings to an end a significant chapter in Nigeria’s digital transportation story, following its role in changing how millions of commuters booked and paid for rides over the past decade.

 

Uber exits Nigeria after 12 years