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Block SIM cards minutes after reportedly stolen, NCC tells telcos

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Block SIM cards minutes after reportedly stolen, NCC tells telcos

The Nigerian Communications Commission (NCC) has mandated that all telecommunications companies (telcos) block stolen subscriber identification module (SIM) cards within five minutes of receiving a report from subscribers.

The NCC has stated that any subsequent usage of the stolen SIM should not incur charges for the consumer from the time the report is made. In its recent publication, ‘Quality of Service Business Rules,’ released in August 2024, the NCC also unveiled several new standards designed to enhance customer service in the telecommunications sector. These guidelines establish minimum service standards, relevant measurements, and key performance indicators (KPIs) for telecom operators.

A key requirement outlined in the new regulations is that telecommunications companies (telcos) must ensure that subscribers receive assistance within 30 minutes of arriving at service centers.

“It must not exceed 30 minutes. The licensee shall provide means of measuring the waiting time, starting from the time of arrival at the premises,” NCC said.

The commission has also introduced additional improvements to customer service interactions beyond reducing wait times.

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The NCC stipulated that customers must be able to speak with a live representative within five minutes.

It said: “Maximum number of call-attempts before connecting to customer care lines should not be more than three (3) times,” the commission said.

“Maximum number of rings before a call is answered by either an IVR machine or a live agent should not be more than five.

“Where a customer decides to speak to a live agent, the maximum duration allowable on the queue/IVR should be 5 minutes before answer.

“In exceptional cases where live agent may be unavailable within 5 minutes to answer the call, a customer should be given an option to hanging up to be called back within a maximum time of 30 minutes.”

Concerning internet services, the NCC has stated that internet outages should not last longer than two hours. The regulator specified that outages exceeding this duration should only occur in cases of lawful disconnection.

Additionally, the commission issued warnings regarding the deactivation of subscriber lines. The NCC indicated that if a subscriber’s line is inactive and not used for any revenue-generating activity for a year, it is at risk of being blocked.

The regulator advised subscribers to request line parking if they have valid reasons for not using their lines, in order to prevent losing their numbers. “A subscriber line may be deactivated if it has not been used within six months for a revenue-generating event (RGE). If the situation persists for another 6 months, the subscriber may lose his/her number, except for network-related faults inhibiting an RGE,” NCC said.

The NCC stated that these measures are aimed at advancing its goals of developing and monitoring performance standards and metrics related to the quality of telephone and other communication services in the country.

Block SIM cards minutes after reportedly stolen, NCC tells telcos

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NNPC has no right setting price of Dangote petrol – Falana

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Femi Falana

NNPC has no right setting price of Dangote petrol – Falana

Human rights lawyer, Femi Falana, SAN, says the Nigerian National Petroleum Company Limited, NNPCL, do not have the power to fix the price of Premium Motor Spirit, also known as petrol, for the Dangote Refinery after deregulation.

Falana said the NNPCL action violated the Petroleum Industry Act, PIA, which stipulated that the price of petrol must be determined by the market forces

In a statement on Tuesday, the legal luminary said it was an aberration for the NNPCL to peg the price of petrol produced and refined in Nigeria at 950 per litre.

“On September 5, 2024, the Nigerian National Petroleum Corporation Limited (NNPCL) stated that foreign exchange (forex) illiquidity had been a significant factor influencing the fluctuation in prices of Premium Motor Spirit (PMS) governed by unrestrained market forces, as provided for in the Petroleum Industry Act, PIA.

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“The NNPCL was explaining the pump price of PMS imported into the country at the material time. Specifically, the Executive Vice President of Downstream NNPC Ltd Mr. Adedapo Segun, explained that Section 205 of the PIA, which established NNPC Ltd, stipulated that petroleum prices were determined by free market forces.

“But contrary to the well-publicised statement, the NNPCL has fixed the price of PMS produced by the Dangote Refinery and Petrochemical Company Limited. The action of the NNPCL is a violent contravention of section 205 of the PIA, which stipulates that the prices of petroleum products shall be determined by market forces.

“Furthermore, since the petrol sold by Dangote is not imported into the country but produced at the Lekki Economic Free Trade Zone, the NNPCL cannot justify the sale of petrol at N950 per litre without freight cost, lightering cost, jetty depot fees, storage fees, foreign exchange costs, NPA charges: NIMASA charges, Customs duties etc,” he said.

Falana’s outburst followed the commencement of PMS lifting by the NNPCL from the Dangote Refinery.

You would recall that as soon as lifting commenced, NNPCL announced that the product would sell for N950 per litre in Lagos State and its environs, and above N1,000 per litre in states such as Borno.

Reacting, the Independent Petroleum Marketers Association of Nigeria, IPMAN, on Monday, criticised NNPCL, saying it was not right for petrol lifted from the Dangote Refinery to cost higher than imported ones

NNPC has no right setting price of Dangote petrol – Falana

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Coffee prices double in Nigeria after global supply disruptions

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Coffee prices double in Nigeria after global supply disruptions

Nigeria is feeling the impact of the global coffee crisis as futures prices surge by over 30% due to severe supply disruptions caused by drought in Brazil, the world’s largest Arabica coffee producer.

In Nigeria, coffee prices have doubled in 2024, with popular brands like Nescafe and TopCafe experiencing significant hikes.

For instance, “Nescafe 3 in 1” spiked to N34,000 per carton in August, up from N28,000 in May, and a steep rise from N18,000 last year.

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The rainfall shortage in Brazil, which began in April, has led to a sharp decline in coffee production, sparking a global rush to secure supplies.

This has driven up coffee futures, with U.S. Coffee Futures and Arabica Futures both soaring by more than 30% in 2024, impacting markets worldwide, including Nigeria.

Coffee prices double in Nigeria after global supply disruptions

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UN donates $6m to support Borno flood victims

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UN donates $6m to support Borno flood victims

The United Nations has announced the donation of a $6 million fund in support of the Maiduguri flood victims in Borno State.

In a statement on Tuesday, the UN’s Humanitarian Coordinator in Nigeria, Mohammed Fall, said a joint mission comprising UN agencies and non-governmental organisations (NGOs), alongside the Nigeria Red Cross Society, visited the main city of Maiduguri over the weekend.

According to Fall, the team met with people who had been impacted, many of them had already displaced multiple times by conflict and insecurity in the area.

The flood was caused by an overflow in the Alau Dam located just over 10 miles to the south of Maiduguri.

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“We and our partners are providing them with hot meals, we are facilitating air drops of food in hard-to-reach areas cut off by flood waters, and we are also trucking in water.

“We are also providing water and sanitation hygiene services and water purification tablets to stem disease outbreaks.

“This is in addition to supplying hygiene and dignity kits to women and girls, as well as emergency health and shelter services.”

He added that the staff of the UN Office of the Coordination of Humanitarian Affairs were also working closely with donors to secure additional funding.

UN donates $6m to support Borno flood victims

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