News
Block SIM cards minutes after reportedly stolen, NCC tells telcos
Block SIM cards minutes after reportedly stolen, NCC tells telcos
The Nigerian Communications Commission (NCC) has mandated that all telecommunications companies (telcos) block stolen subscriber identification module (SIM) cards within five minutes of receiving a report from subscribers.
The NCC has stated that any subsequent usage of the stolen SIM should not incur charges for the consumer from the time the report is made. In its recent publication, ‘Quality of Service Business Rules,’ released in August 2024, the NCC also unveiled several new standards designed to enhance customer service in the telecommunications sector. These guidelines establish minimum service standards, relevant measurements, and key performance indicators (KPIs) for telecom operators.
A key requirement outlined in the new regulations is that telecommunications companies (telcos) must ensure that subscribers receive assistance within 30 minutes of arriving at service centers.
“It must not exceed 30 minutes. The licensee shall provide means of measuring the waiting time, starting from the time of arrival at the premises,” NCC said.
The commission has also introduced additional improvements to customer service interactions beyond reducing wait times.
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The NCC stipulated that customers must be able to speak with a live representative within five minutes.
It said: “Maximum number of call-attempts before connecting to customer care lines should not be more than three (3) times,” the commission said.
“Maximum number of rings before a call is answered by either an IVR machine or a live agent should not be more than five.
“Where a customer decides to speak to a live agent, the maximum duration allowable on the queue/IVR should be 5 minutes before answer.
“In exceptional cases where live agent may be unavailable within 5 minutes to answer the call, a customer should be given an option to hanging up to be called back within a maximum time of 30 minutes.”
Concerning internet services, the NCC has stated that internet outages should not last longer than two hours. The regulator specified that outages exceeding this duration should only occur in cases of lawful disconnection.
Additionally, the commission issued warnings regarding the deactivation of subscriber lines. The NCC indicated that if a subscriber’s line is inactive and not used for any revenue-generating activity for a year, it is at risk of being blocked.
The regulator advised subscribers to request line parking if they have valid reasons for not using their lines, in order to prevent losing their numbers. “A subscriber line may be deactivated if it has not been used within six months for a revenue-generating event (RGE). If the situation persists for another 6 months, the subscriber may lose his/her number, except for network-related faults inhibiting an RGE,” NCC said.
The NCC stated that these measures are aimed at advancing its goals of developing and monitoring performance standards and metrics related to the quality of telephone and other communication services in the country.
Block SIM cards minutes after reportedly stolen, NCC tells telcos
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Interview
“Not as Corrupt as the World Thinks”: Reno Omokri Defends Nigeria’s Image and Safety
Citing economic growth and safe public festivals, Reno Omokri urges the nation to tell its own story rather than rely on external perception indexes.
Nigeria is not nearly as corrupt or unsafe as foreign reports claim, according to Reno Omokri, Nigeria’s Ambassador-designate to Mexico. In a television interview on Channels Television, Omokri explained that international assessment groups often misunderstand Nigerian customs because they apply global benchmarks that ignore local traditions.
A central issue, Omokri noted, is how different cultures view appreciation. In Nigerian society, offering a gift to say thank you to an official who provides excellent service is a familiar sign of respect, much like tipping in other parts of the world.
However, international observers often label this practice as corruption. Omokri stated that the country needs to share its own experiences directly with the world rather than allowing outside groups to set a negative narrative.
Omokri also defended the country’s safety record by pointing to Lagos, where the economy has expanded steadily and major cultural events draw massive crowds.
He highlighted the annual holiday season in Lagos, which brings more than one million visitors together peacefully each year. For Omokri, these vibrant events show that everyday life in Nigeria is full of energy, community warmth, and safety.
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News
‘Jobs Must Not Be Based on Connections’ — Oyintiloye Tells FCC
Calls for greater transparency in the distribution of federal employment opportunities have intensified, with APC chieftain Olatunbosun Oyintiloye urging the Federal Character Commission to ensure that recruitment is not influenced by powerful individuals.
Oyintiloye, speaking in Osogbo, Osun State, appealed to the commission’s Executive Chairman, Ayo Hulayat Omidiran, to stand firm against intimidation or pressure while carrying out her responsibilities.
According to him, the credibility of federal recruitment depends on giving qualified Nigerians a fair chance, regardless of their background or connections.
He said the FCC should strengthen its oversight of recruitment processes and prevent situations where applicants are disadvantaged through manipulation or other improper practices.
“The FCC must adopt a renewed commitment to building a commission where merit, fairness and the principles of federal character guide the management of employment opportunities across the public service” Oyintiloye said.
His appeal comes shortly after Omidiran publicly reiterated that federal government jobs were not for sale and that employment opportunities should be available to Nigerians regardless of social status.
Oyintiloye said the position of the FCC was particularly important because of its constitutional responsibility to promote equitable representation in federal institutions.
He also praised the commission for addressing concerns over fairness in recruitment and allegations of corrupt practices, saying greater openness could help rebuild public confidence.
The APC chieftain further urged the commission to ensure that recruitment opportunities are communicated clearly and that qualified applicants from all parts of the country are given an equitable chance.
He expressed confidence that reforms under Omidiran could strengthen the FCC’s credibility, while encouraging job seekers to rely on legitimate recruitment announcements rather than individuals claiming to have connections within the commission.
The FCC itself has warned Nigerians about people offering supposed shortcuts into federal employment, stressing that it does not sell jobs or select candidates for federal appointments.
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News
Nwifuru Dismisses Cubana Chief Priest as ‘Attention-Seeker’
Ebonyi State Governor Francis Nwifuru has hit back at socialite and businessman Paschal Okechukwu, better known as Cubana Chief Priest, after the latter criticised his administration.
The governor dismissed the businessman’s comments while speaking at an event in Abakaliki, saying he had no interest in engaging with him.
“I don’t have time for Cubana Chief Priest. He’s a mere attention-seeker and an individual of no consequence” Nwifuru said.
He added, “However, if I remember him, I feel sorry for him.”
The exchange followed comments by Cubana Chief Priest questioning the governor’s performance in office. He reportedly challenged Nwifuru to explain how an administration could spend about three years in office without having major projects commissioned by the President or other state governors.
The remarks had earlier attracted criticism from Chinedu Ogah, the member representing Ikwo/Ezza South Federal Constituency in the House of Representatives.
Ogah condemned Cubana Chief Priest’s comments, defending the governor’s administration.
Nwifuru’s response now adds another layer to the controversy, although the governor did not provide a detailed response to the specific claims made about projects commissioned under his administration.
The disagreement has consequently shifted attention to the broader question of the Ebonyi government’s record on infrastructure and development projects since Nwifuru assumed office.
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