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Block SIM cards minutes after reportedly stolen, NCC tells telcos
Block SIM cards minutes after reportedly stolen, NCC tells telcos
The Nigerian Communications Commission (NCC) has mandated that all telecommunications companies (telcos) block stolen subscriber identification module (SIM) cards within five minutes of receiving a report from subscribers.
The NCC has stated that any subsequent usage of the stolen SIM should not incur charges for the consumer from the time the report is made. In its recent publication, ‘Quality of Service Business Rules,’ released in August 2024, the NCC also unveiled several new standards designed to enhance customer service in the telecommunications sector. These guidelines establish minimum service standards, relevant measurements, and key performance indicators (KPIs) for telecom operators.
A key requirement outlined in the new regulations is that telecommunications companies (telcos) must ensure that subscribers receive assistance within 30 minutes of arriving at service centers.
“It must not exceed 30 minutes. The licensee shall provide means of measuring the waiting time, starting from the time of arrival at the premises,” NCC said.
The commission has also introduced additional improvements to customer service interactions beyond reducing wait times.
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The NCC stipulated that customers must be able to speak with a live representative within five minutes.
It said: “Maximum number of call-attempts before connecting to customer care lines should not be more than three (3) times,” the commission said.
“Maximum number of rings before a call is answered by either an IVR machine or a live agent should not be more than five.
“Where a customer decides to speak to a live agent, the maximum duration allowable on the queue/IVR should be 5 minutes before answer.
“In exceptional cases where live agent may be unavailable within 5 minutes to answer the call, a customer should be given an option to hanging up to be called back within a maximum time of 30 minutes.”
Concerning internet services, the NCC has stated that internet outages should not last longer than two hours. The regulator specified that outages exceeding this duration should only occur in cases of lawful disconnection.
Additionally, the commission issued warnings regarding the deactivation of subscriber lines. The NCC indicated that if a subscriber’s line is inactive and not used for any revenue-generating activity for a year, it is at risk of being blocked.
The regulator advised subscribers to request line parking if they have valid reasons for not using their lines, in order to prevent losing their numbers. “A subscriber line may be deactivated if it has not been used within six months for a revenue-generating event (RGE). If the situation persists for another 6 months, the subscriber may lose his/her number, except for network-related faults inhibiting an RGE,” NCC said.
The NCC stated that these measures are aimed at advancing its goals of developing and monitoring performance standards and metrics related to the quality of telephone and other communication services in the country.
Block SIM cards minutes after reportedly stolen, NCC tells telcos
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Ondo election: Again, INEC shifts collation of results to noon
Ondo election: Again, INEC shifts collation of results to noon
The Independent National Electoral Commission, INEC, has shifted the collation of results for the Ondo State governorship election from 5am to noon.
The Returning Officer, Prof Olayemi Akinwunmi, had earlier announced that collation of the remaining five council areas will resume by 5 a.m. (Sunday), but later said it commences by noon.
Prof Akinwunmi is the Vice Chancellor of the Federal University of Lokoja.
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Akinwunmi, who announced the recess, said it is to give room for the arrival of results from the remaining council areas.
He said: “We have five more local governments but we are going to take our recess now until 5am to receive some receive from Akure North, Okitipupa and Odigbo, then Ilaje and Eseodo. We resume 5am for these local governments.”
According to results from 13 of the 18 local government areas announced so far by INEC, Aiyedatiwa has polled 259,851 votes ahead of his closest rival and candidate of the Peoples Democratic Party, PDP, Agboola Ajayi, who scored 81,031 votes.
Ondo election: Again, INEC shifts collation of results to noon
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Ondo gov: PDP, APC bought votes, says rights group
Ondo gov: PDP, APC bought votes, says rights group
The Centre for Democracy and Development West Africa (CDD-West Africa), through its Election Analysis Centre (CDD-EAC), has said that the main opposition Peoples Democratic Party (PDP) and ruling All Progressives Congress (APC) bought votes from the electorate for as low as N3,000 and N5,000 respectively during the Saturday’s off-cycle governorship election in Ondo State.
Prof. Victor Adetula, Lead, CDD-EAC Observation Mission Ondo 2024; and Dr. Dauda Garuba, Director, CDD-West Africa, said this in CDD’s EAC preliminary statement on the conduct of the 2024 Ondo State governorship election, presented by Ms Oluseyi Awojulugbe, a member of the CDD-EAC.
The report also said that the election recorded lower incidents of disinformation and information manipulation, also referred to as fake new compared to the recently concluded off-cycle September 21 governorship election in Edo State.
“CDD-EAC notes a lot of instances of vote buying. In Okitipupa LGA, Ward 09, Unit 003 (Irowa, Ilutitun 3), voters were solicited for their votes, with APC allegedly offering ₦10,000 per voter and PDP ₦3,000.
“In Odigbo LGA, Ward 01, Unit 001 (Oja Baale, Agbabu), reports of vote-buying were noted, with APC allegedly offering ₦10,000 and PDP ₦5,000 per voter.
“Our observers also noted that some party agents started transferring money to voters to circumvent having to hold cash. In Ese-Odo, Ward 07, Unit 013 (Tari Ama Zion Ugo Community, Arogbo Ward 2), Vote-buying was observed at this polling unit, with PDP offering ₦3,000 and APC offering ₦5,000 to voters.
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“CDD observers watching the process in Ward 5, PU 001, located at St Johns Primary School, Iba Akoko South East spotted APC leaders writing down the names of those who voted for their candidate.
“Subsequently, a card was given to them and they were instructed to converge at an agreed location where cash would be disbursed to them.
“In Ward 005, PU 001, St Barnabas Primary School, Ifon, CDD-EAC observers saw policemen arguing over money shared by a party stalwart.
“The policemen reportedly frowned that about 10 of them were given N100,000 while only one official from another branch of the armed services allegedly got N15,000,” the report said.
The CDD-EAC said that the vote buying incidents and behaviour of party agents sparked multiple conflicts during the voting process, listing Idanre LGA, Ward 06, PU 004 (Methodist High School), where APC agents were accused of strategically monitoring voters’ choices, a move initially defended by security officials but later curtailed after protests.
The report, however, commended the prompt arrival of electoral officials at polling units (PUs), with 99% of CDD-EAC observers reporting that the INEC officials were at their stations before 8:30am.
Observers also reported cases of rowdiness in the polling environment with some youths disagreeing in some cases about the initiative by poll officials to allow elderly voters to cast their ballots first, leading to the disruption of the process, despite the intervention of the Divisional Police Officer (DPO) at Post Office Premises, Akungba Akoko, Akoko South West.
On disinformation and information manipulation, the report said that the numbers of false narratives, claims and counter claims in the Ondo State governorship election have been relatively low, compared to other recent polls.
It said, “In the campaign period, and on Election Day, 13 claims have so far been reported and fact checked by CDD War Room.
“This is low, compared to the 61 claims reported during the same period in the Edo election, representing a 79% increase between the two elections. While 12 of these claims have been assessed to be either false or misleading, the sole claim peddled on voting day was adjudged to be true.”
Ondo gov: PDP, APC bought votes, says rights group
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Obasanjo takes jab at Tinubu govt, says Nigeria’s failing state obvious
Obasanjo takes jab at Tinubu govt, says Nigeria’s failing state obvious
Former President Olusegun Obasanjo has said Nigeria’s current state under President Bola Tinubu is in a terrible shape.
Indeed, he labelled the country’s status as a “failing state” marked by pervasive corruption and leadership failure.
Obasanjo gave the position during his keynote address at the Chinua Achebe Leadership Forum held at Yale University, New Haven, Connecticut, USA.
A statement released by his media aide, Kehinde Akinyemi, quoted Obasanjo as referring to President Tinubu with the epithets “Baba-go-slow” and “Emilokan,” a term popularized during Tinubu’s election campaign, to underscore what he viewed as lackluster leadership.
He stated that the nation’s dire situation was evident to “every honest person.”
Delivering a lecture titled “Leadership Failure and State Capture in Nigeria”, Obasanjo warned that the nation was sinking deeper into insecurity, division, and underdevelopment.
He attributed these issues to widespread corruption, mediocrity, and a lack of accountability.
“The more the immorality and corruption of a nation, the more the nation sinks into chaos, insecurity, conflict, and disunity,” Obasanjo said. “The failing state status of Nigeria is confirmed and glaringly indicated for all to see.”
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Drawing inspiration from Chinua Achebe’s 1983 treatise “The Trouble with Nigeria”, Obasanjo reiterated that the nation’s challenges stemmed from a failure of leadership.
He dismissed notions that cultural or environmental factors are to blame, emphasizing instead the inability of leaders to rise to the occasion.
Obasanjo also accused the political elite of engaging in state capture, a form of corruption where powerful groups manipulate national policies, laws, and resources for personal gain.
He highlighted the sale of national assets at undervalued prices and the undue influence of interest groups in shaping Nigeria’s economic and political landscape.
“State capture is one of the most pervasive forms of corruption,” Obasanjo declared.
“What is happening in Nigeria – right before our eyes – is state capture, where public institutions are subject to undue influence from vested interests.”
The former president criticized the intertwining of business and political elites through family ties, lobbying, and vote-buying, which he argued prioritized private gain over public welfare.
He warned of the long-term implications on education, healthcare, infrastructure, and economic development.
On a hopeful note, Obasanjo maintained that Nigeria’s challenges are surmountable, provided the nation’s leadership embraces accountability and reforms.
In honoring Chinua Achebe, Obasanjo praised the late literary icon for his lasting contributions to Nigerian society, describing him as “a great and distinguished Nigerian.”
The speech has sparked debate about Nigeria’s current trajectory and the responsibility of its leaders to address deep-seated challenges.
Obasanjo takes jab at Tinubu govt, says Nigeria’s failing state obvious
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