Lasaco celebrates Northern customers, stresses collaboration for excellent services

Lasaco Assurance Plc, a prominent player in Nigeria’s insurance industry, says it will continually invest in technologies and systems that deliver tangible value to clients and drive industry innovation.

This was disclosed by its Managing Director, Mr. Razzaq Abiodun, at its 2025 Customer Forum for the Northern Region held at the prestigious A-Class Park, Maitama, Abuja.

The event is considered a demonstration of the company’s continued commitment to customer-centricity, innovation and market leadership.

It brought together a distinguished assembly of customers, including policyholders, brokers, corporate clients, and industry partners, to engage in a robust dialogue aimed at enhancing service delivery and aligning offerings with the evolving expectations of the northern market.

Delivering a keynote address, Mr. Abiodun, provided a compelling overview of Lasaco assurance’s recent performance and strategic priorities. He highlighted the company’s consistent premium income growth, bold digital transformation agenda, and ongoing operational restructuring designed to ensure responsiveness and resilience in a dynamic insurance landscape.

Abiodun reiterated Lasaco assurance’s resolve to continually invest in technologies to drive industry innovation.

Regional Manager (Northern Region), Mr. Kunle Hamza, underscored the company’s unwavering dedication to stakeholders’ engagement as a foundational pillar of its growth strategy.

He emphasized that customer insights remained integral to shaping policies, refining service processes, and reinforcing the company’s brand promise.

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The forum’s interactive session offered an invaluable platform for open and constructive dialogue.

Participants—representing diverse market segments—provided actionable feedback on critical areas including claims processing, product accessibility, communication channels, and overall service efficiency.

The interactive session proved to be the forum’s highlight, with attendees offering candid feedback which tremendously highlighted the areas of need and improvement in the Northern insurance market Attendees further emphasized the importance of strengthening broker relationships and sustaining product offerings.

Addressing the customers, Head of Strategy, Mr. Adedayo Adetokun, affirmed that Lasaco assurance was actively developing multiple digital platforms to cater to various customer segments—part of a broader digital innovation roadmap that positions the company for future growth.

He noted that human capital development was also being prioritised, with targeted investments in talent acquisition and training to enhance operational capacity.

In his closing remarks, General Manager, Sales, Mr. Muyiwa Anwoju, expressed the management’s deep appreciation for the feedback received. He assured participants that all contributions would be meticulously reviewed, categorised, and integrated into the company’s improvement plans. According to Anwoju, this forum marked the beginning of a renewed customer engagement framework, one that would be expanded across other regions in due course.

The event concluded with a heartfelt vote of thanks delivered by attendees to the organizing committee, ably led by Miss Oluseye Smart, Head of Corporate Communications and Customer Experience, whose coordination ensured the forum’s resounding success.

Lasaco celebrates Northern customers, stresses collaboration for excellent services