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Over-billing, disregard for metering, community transformer problems top electricity consumers complaints – FCCPC

Over-billing, disregard for metering, community transformer problems top electricity consumers complaints – FCCPC
The Federal Competition and Consumer Protection Commission (FCCPC) has stated that the major complaints of electricity consumers against distribution companies (Discos) were problems relating to over-billing, disregard for metering, community transformer problems and others.
The Acting Executive Chairman of the FCCPC, Adamu Abdullahi stated this at the end of a four-day event meant to address problems of customers around the Ikeja Disco coverage area.
Abdullahi highlighted those complaints related to the power sector dominated the feedback received by the commission, prompting an increased urgency to organize the forum.
- He stated, “The major complaints received from all over the country is on over billing, community transformer problems, disregard of metering and regulations from NERC with respect to disconnection, energy tapping, tariff band classification.
- “Other issues also had to do with account reconciliation, adjustment bottlenecks, disconnection without notice, and billing before connection of the billed property with electricity.
- “These are issues that are very serious for consumers, and when they request reconciliation most time the DISCOs are not forthcoming.
- “That is why complaints are brought to the NERC and FCCPC, which is the last resort apart from the court.”
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Resolution of consumer complaints as fast as possible
Furthermore, he explained that the forum serves as a critical platform to unify all relevant parties, facilitating a space where consumer issues can be heard and addressed effectively and enjoined Discos to address customers complaints as fast as possible.
The FCCPC’s executive chairman stated that the organization would secure promises from electricity distribution companies (Discos) regarding specific timelines for resolving these complaints.
- He said, “They have the primary responsibility of offering services to their consumers and resolving these complaints.
- “The consumers should have confidence in their service providers and feel free to complain to them first because that is what the law says.
- “Our resolution is to resolve all these problems in these few days we are here or give a timeline to dispose of the complaints. If they fail, you are free to report to our Lagos office.
- “We give you the assurance that specifically we are here for you. Please free to use our services.
- “We are always on ground 24/7 to sort your problems. We will ensure that whoever that is not doing the right things is made to do what is right.”
He also noted that the commission succeeded in involving both the Nigeria Electricity Regulatory Commission (NERC) and the Nigerian Electricity Management Services Agency (NEMSA) in the forum, enhancing its effectiveness.
Over-billing, disregard for metering, community transformer problems top electricity consumers complaints – FCCPC
News
Breaking: Tinubu declares state of emergency in Rivers State

Breaking: Tinubu declares state of emergency in Rivers State
President Bola Tinubu on Tuesday night declared a state of emergency in Rivers State following the protracted political crisis in the state.
Tinubu made the declaration during a nationwide broadcast, saying it is for six months.
He announced the suspension of the Executive Governor, Siminalayi Fubara, his deputy and all the members of the House of Assembly for six months.
He immediately named an administrator, Vice Admiral Ibok-Ete Ibas (Retd), to take charge of the affairs of the state for the six-month period.
Section 305 of the 1999 Constitution interprets a state of emergency as a situation of national danger or disaster in which a government suspends normal constitutional procedures to regain control.
A state of emergency allows the President to immediately make any desired regulations to secure public order and safety. (Channels TV)
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BREAKING: Tinubu addresses Nigerians on Rivers political crisis

BREAKING: Tinubu addresses Nigerians on Rivers political crisis
President Bola Tinubu on Tuesday night will hold a nationwide broadcast to address the crisis in Rivers state.
Bayo Onanuga, special adviser to the president on information and strategy, said the broadcast will be transmitted by the Nigerian Television Authority (NTA) and the Federal Radio Corporation of Nigeria (FRCN).
The broadcast is expected to be held by 7pm today.
Video: President Tinubu has declared state on emergency on Rivers state effective immediately, suspends Governor Fubara, his deputy governor and house of assembly members for six months.
He also nominated an administrator pic.twitter.com/jD1g9FHOez— Nigeria Stories (@NigeriaStories) March 18, 2025
News
Tinubu holds emergency meeting with service chiefs

Tinubu holds emergency meeting with service chiefs
President Bola Tinubu on Tuesday met with the service chiefs expectedly over the current security situation in the country.
The service chiefs were led by the Chief of Defence Staff, General Christopher Musa, to the meeting at the Aso Villa in Abuja.
The Inspector General of Police, Kayode Egbetokun, the National Security Adviser, Nuhu Ribadu; and the Director General of the Department Of State Services, Oluwatosin Ajayi; were also present at the meeting.
President of the Senate, Godswill Akpabio, and the Leader of the Majority, Opeyemi Bamidele, later joined the meeting held in the office of the President.
Speaker of the House of Representatives, Tajudeen Abbas, and his deputy, Ben Kalu, were also spotted at the meeting.
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