The Logic and Magic of Integrated Marketing Communications in the Promotion of Rotary Public Image

The Logic and Magic of Integrated Marketing Communications in the Promotion of Rotary Public Image

By Lanre Adisa

I feel highly honoured to have been invited to share my thoughts with you on the theme of Integrated Marketing Communications (IMC) Strategy as Magic for Public Image Promotion in Rotary. For starters, let me state clearly that I do not possess the magical acumen of Houdini, neither do I possess that of Professor Peller.

But I must state that the use of the word Magic is not out of place for those of us in marketing communications.

When developing campaigns, we often talk about logic and magic; logic being the empirical input that feeds the work we embark on for every new brief we receive from our clients; and magic being the outcome when it’s done in a way that beats everyone’s imagination.

This maverick of an outcome is so good, you don’t see it coming. This is the nirvana we all aspire to for every work we embark on in brand building.

The impact of every magical performance is often determined by the richness of the materials at the disposal of the performer as well as the prowess of the latter.

For this, let’s beam the light on Brand Rotary for a while. It’s not often that we as practitioners are given the opportunity to work on iconic brands. In the nonprofit space, it goes without saying that Brand Rotary is one of the most iconic one can find.

Worldwide, Rotary will be 120 years old next year. The year after that, it will be 65 years in Nigeria.

Its iconic status has not been earned just by the years of its existence, but more by the impact of its work globally and locally.

Founded in 1905 by Paul P. Harris as a business networking club, it has since evolved into one of the strongest movements for good around the world driven by its core mission of “Service Above Self”.

Here in Nigeria and globally, that mission has given birth to a lot of laudable programmes in the fields of education, health, water and sanitation. Perhaps the most ambitious and most impactful is the Rotary PolioPlus campaign.

Through its work with its members spread across the globe and a handful of partners, over 3 billion children have been vaccinated and over 20 million cases of paralysis arising from the effect of polio have been averted. And this is just taking on one area of intervention.

As laudable as the eradication of a disease like polio is, if we were to ask ten people outside the Rotary fold to list the organisations responsible for this feat, how many of them will mention Rotary? For me personally, when I think of polio eradication, Rotary doesn’t come to my mind first.

Whatever the answer to this question may be, it doesn’t negate the great work Rotary is doing for humanity. However, it doesn’t deliver the right value in the mind space of the different publics Brand Rotary will hope to appeal to.

Why is this so? The world has changed so drastically from 1905 and it keeps changing as we speak. The contest for the attention of the public has never been as frenetic as we are experiencing today.

So, if we all agree that the destination for every form of communication is magic, in a highly media-fragmented world that we live in, it’s safe to say that IMC is our magic wand.

The concept of IMC came about as a result of the proliferation and fragmentation of communications channels in the 20th century.

For brands to make sense of emerging media channels like the fast-expanding cable TV channels and digital technologies, there was a need for consistent messaging across all the different pertinent channels a brand has decided to use from the multitude of options available to it.

The term Integrated Marketing Communications was coined by marketing scholars and practitioners in the 1990s, driven by the American Association of Advertising Agencies (4A’s).

Don Schultz, an American Professor of Communications, who wrote a landmark book on the subject, Integrated Marketing Communications: Putting It Together and Making It Work (1993), is often regarded as the father of IMC. As defined by the 4A’s in the 1990s, “IMC is a comprehensive plan that combines various communication disciplines- advertising, public relations, direct marketing and sales promotion- to create a clear consistent and unified message for maximum impact.” The three things to note in this definition are:

A comprehensive plan

A clear and consistent unified message

Maximum impact

With the super pervasive reach of digital technologies, best represented by a plethora of social media platforms, the need for a comprehensive plan with a clear and consistent unified message delivering maximum impact cannot be overemphasised, no matter how big or small your media budget may be.

HOW CAN WE BRING IMC TO WORK MAGIC FOR ROTARY?

The Power of Consistency: The magic of IMC is in its ability to integrate various communication channels to create a unified and consistent message. Through this consistent messaging, trust and recognition are built over time. In today’s fragmented media landscape this is one way Rotary can rise above the noise. It will require being smart with whatever resources are available for each campaign. It will also require determining which particular communication channels will most effectively deliver the goods. Each media platform, be it social media or traditional media, must be selected and used with well spelt out goals and expectations on how it amplifies the message. The Rotary PolioPlus easily comes to mind in this regard. If this campaign were to be launched newly in this era, how would we go around it?

Storytelling as a Spell: We all grew up with stories. Nothing can be as captivating and engaging as a well told story. In truth, a relatable story can be spell-binding. People want to identify with the people in your story, and by extension, your cause, once they can relate with them.

This is something that comes easy for nonprofits. For instance, while a documentary or generalist content on World War II may give us reasons to think of the horrors of that human tragedy, we tend to be moved more about the accounts of that war when we are exposed to the stories and ordeals of the individuals who lived through that period.

It’s the reason why a film like Schindler’s List or Saving Private Ryan will leave a more longstanding impact on us than hundreds of generalist narratives of the war.

A good example of this is the Make A Wish Foundation in the US. Using emotional stories, it is able to raise funds by telling powerful emotional stories of children living with severe ailments, using cross-platform integration, while helping the children to attain their wishes.

The Magic of Multichannel Synergy: The use of multiple channels like email, social media and PR is one good way of amplifying the message.

We must determine the role of each platform in a way that complements one another while deepening the reach of the message.

We must coordinate our campaign in a way that ensures a ripple effect that helps to boost reach and engagement, especially when we have a limited budget.

Authenticity as the Magic Ingredient: To earn the respect and trust of the public, any brand worth its salt must be seen to be inherently authentic. Being authentic engenders genuine connections and transparency between a brand and its target audience.

Authenticity helps define your brand character, helping your audience to know what you stand for. Doing anything out of character will be easily flagged by your audience and this could come with serious consequences.

The moral here is that to keep the magic going, you must genuinely be yourself. When people are asked what Rotary stands for, our target audience must be able to answer that from what they’ve known Rotary to stand for over time. And nothing captures this better than the Rotary Four-Way Test

Is it the truth?

Is it fair to all concerned?

Will it build good will and better friendships?

Will it be beneficial to all concerned?

One good example of authenticity in action is UNICEF and its focus on the world’s children. Almost everybody knows that UNICEF is all about the children of the world. This authentic association is captured in its campaign “For Every Child”.

Target Audience Enhancement: One key asset that can aid the impact of IMC for Rotary is its extensive network of clubs across different strata globally and locally. This helps connect the message to its intended target and the general public most effectively.

The cumulative effect of these clubs projecting a singular message using global and local channels is invaluable. The trick here is ensuring that the message doesn’t get diluted in any way. The versatility of this vast network also lends itself easily to the nuancing of the message to the different strata of the network based on their sociocultural context.

Impact Measurement- The Magic Proof: It is not enough to have a spellbinding message cascading through our network of multiple clubs. In today’s world, we must be able to measure the impact of our magic.

Who are we reaching? Are we delivering the intended message? Is our messaging eliciting the right kind of action or responses from our audience? For this we need to deploy digital tools that can help us measure the impact of our campaigns from engagement to donations, down to volunteer/new members sign-ups. The lessons from one campaign can help us plan better and smarter for subsequent ones. This way, we can start working towards a magic formula.

Community Building as a Magical Force: One way a nonprofit can stay sustainable is by building a community around its causes. With its brand legacy spanning over a hundred years, this should not be of any challenge to Rotary.

In reality, engaged communities are the backbone of nonprofit. What IMC does is nurture these relationships over time. This is composed of not just the Rotary family, but also those whose values align with that of Rotary. It will also include those who have benefited directly or indirectly from the impact of Rotary’s work.

Observations & Recommendations

Before I wrap up, I believe it’s important to bring up some points for consideration.

Thought Leadership/Ownership of Causes: In as much as being around for a long time is a strength, it can also create a sense of overfamiliarity which in turn may translate to indifference on the part of your audience.

If you take the case of the PolioPlus campaign, while it is commendable that Rotary had a long running global campaign for the eradication of this disease, when the campaign got to its climax, for those outside of the Rotary circle, Rotary was not first to mind when one considered those in the forefront of polio eradication.

The public heard more of the Melinda & Bill Gate Foundation than any other organisation. Bill Gate became more of the face of that eradication in this part of the world than anyone else. I’m not basing this on any empirical data; it’s more of my observation of the public space. It begs the question, who is/are the face(s) of Rotary as regards its different causes in Nigeria?

The Need for Tactical Campaigns: Sadly, with the advent of social media and its retinue of influencers, there is a drift towards short-termism in brand building. Social media in particular is filled with thousands of initiatives and campaigns of different sorts. When you consider a campaign like the Earth Hour by the WWF, the single-mindedness of this one-hour activation is truly magic. The awareness generated around the issue of sustainability through the preservation of the environment from switching off the light by individuals and corporate entities at a designated day and hour around the world speaks to effectiveness.

Within the context of globally agreed causes within the Rotary world, what opportunities can we explore locally to create the sort of impact that is unmissable. A quick look through the Rotary social media pages at the moment doesn’t leave one with a sense of impact. Rather, it’s more of an album of activities.

Nuancing and Contextualising Global Messages: Being part of a global network is a great advantage. This affords Rotary the power to drive one singular message across the nooks and crannies of the world. While the thrust of the message may be the same everywhere, it is not likely for the context to be the same. It’s for this reason that deliberate attempts must be made to localize global campaigns. This will make the campaigns more relatable and much more effective in delivering the desired outcomes. This will also lead to talkability.

Aiming For Impact Beyond Rotary: I personally commend Rotary for its foresight in establishing Rotaract clubs as a way of attracting the next generation. However, one still gets the sense that Rotary activities are confined to the world of Rotary as regards their reach.

It is important that Rotary deploys media-neutral ideas that deliberately target non-members, especially the youth, using the most relevant platforms that they can relate with to enable them take interest in Rotary as an entity as well as support their activities. This is when the magic of IMC really does its job.

A good example of this is another brilliant campaign from the WWF titled #Last Selfie. Using the Snap Chat platform, pictures of different animals that are likely to go extinct were posted to users of the platform that disappeared in seconds.

They ended with messages stating this may be the last time they are seen without any support. This same campaign reached over 120 million users on Twitter (now X). The WWF was able to raise their monthly donation target within a week of the campaign.

In conclusion, I would like to commend the founding fathers of Rotary and those of you who have continued to raise the banner of doing good for humanity. Today’s new media platforms may be fragmented.

We have since gone past the age when we all watched the same programme on TV or radio; when newspapers held sway in terms of information and education. Today, the mobile phone could be likened to an extension of our human anatomy. While all of this can appear confusing, therein lies opportunities to find your space and audience as a brand.

What is needed is a well-crafted message with an emotional human angle, delivered through carefully selected channels and deployed to reach your audience wherever they may be. For Rotary, this is the way to keep the magic going.

Thank you for listening. I wish Rotary many more centuries of delivering Service Above Self.

 

* Lanre Adisa is the President, Association of Advertising Agencies of Nigeria (AAAN) and Chairman, Heads of Advertising Sectoral Groups (HASG)