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Carloha’s after-sales strategy transforming auto ownership in Nigeria, GM speaks to firm’s award

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Carloha’s after-sales strategy transforming auto ownership in Nigeria, GM speaks to firm’s award

Carloha Nigeria, the authorised distributor and assembler of Chery vehicles in the country, has been named Most Outstanding After-Sales Car Company in Nigeria 2025 by the Nigeria Auto Journalists Association (NAJA), a recognition that underscores the company’s growing influence in reshaping vehicle ownership standards nationwide.

Reacting to the award, Carloha Nigeria’s General Manager, Marketing, Felix Mahan, said the honour affirms the company’s deliberate focus on building a dependable, customer-focused after-sales ecosystem in a market long plagued by inefficiencies.

“This recognition did not come as a surprise to us,” Mahan said. “Rather, it validates our commitment to redefining vehicle ownership in Nigeria through an after-sales model that delivers real value and earns the trust of even the most critical industry observers.”

Nigeria’s automotive market has historically been characterised by fragmented service networks, inconsistent maintenance standards, unclear pricing and limited access to genuine spare parts—challenges that have driven up ownership costs and weakened consumer confidence. Carloha says its strategy is designed to confront these issues directly.

Positioning itself as more than a vehicle distributor, the integrated automotive and mobility company has built an after-sales framework anchored on transparency, accessibility and reliability, aimed at delivering predictable and stress-free ownership experiences.

A Customer-First After-Sales Philosophy

At the heart of Carloha’s approach is the belief that owning a vehicle should be empowering, not burdensome. This philosophy has shaped a comprehensive after-sales structure that supports customers well beyond the point of purchase.

Nationwide Service Network

Carloha has expanded its service footprint across major cities and emerging urban centres, including Lagos, Abuja, Ibadan, Kano and Port Harcourt.

Its growing network of owned and partner service centres is staffed by certified local and expatriate technicians and equipped with modern diagnostic tools, ensuring uniform service quality nationwide.

CarlohaCare 6-6-7 for New Chery Vehicles

One of the company’s flagship offerings is the CarlohaCare 6-6-7 package. With the exception of the Himla model, every new Chery vehicle purchased from Carloha comes with a six-year warranty, six years of free servicing covering labour and parts, and a seven-day repair promise. If repairs exceed seven days, customers are provided with a courtesy vehicle.

The package is designed to eliminate uncertainty around maintenance costs and remove the surprise expenses that have long frustrated Nigerian car owners.

Confidence in Pre-Owned vehicles

Carloha has also extended its after-sales innovation to the pre-owned segment through CarlohaCare for Pre-Owned vehicles. Each vehicle undergoes a rigorous 149-point inspection to meet strict functional and aesthetic standards. Buyers also receive a three-month warranty and a seven-day repair promise—features rarely seen in Nigeria’s used-car market.

Parts and Support

All servicing is carried out using original or OEM-approved parts sourced from vetted suppliers and installed by trained technicians, ensuring safety, durability and long-term value retention.

Carloha’s after-sales engagement is also proactive. Customers receive digital service reminders, personalised notifications and access to dedicated support teams, keeping them informed and in control throughout their ownership journey.

Extending Ownership Value

Beyond routine servicing, the company offers roadside assistance, trade-in and upgrade advisory services, ownership education workshops and extended warranty options for pre-owned vehicles—initiatives aimed at improving long-term satisfaction and vehicle longevity.

Measurable impact

According to the company, its after-sales model has delivered tangible benefits, including reduced total cost of ownership, shorter service downtime, higher customer satisfaction, improved resale values and stronger customer loyalty driven by trust and referrals.

By prioritising long-term value and customer experience, Carloha is helping to raise service expectations across Nigeria’s automotive sector, encouraging higher standards and restoring confidence in structured auto ownership.

Carloha says it maintains that vehicle ownership should be built on confidence, care and continuous value.

Through its evolving after-sales model, the company says it is not merely selling cars, but fostering a new culture of reliable, worry-free auto ownership for Nigerian motorists.

 

Carloha’s after-sales strategy transforming auto ownership in Nigeria, GM speaks to firm’s award

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Appeal Court Ruling on VIO Limited to Abuja, Not Lagos — LASG

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Appeal Court Ruling on VIO Limited to Abuja, Not Lagos — LASG

The Lagos State Government has dismissed widespread claims that a recent Court of Appeal judgment has stripped Vehicle Inspection Officers (VIOs) of their powers across Nigeria, insisting that the ruling applies strictly to the Federal Capital Territory (FCT).

The clarification follows public reactions to a decision of the Court of Appeal, Abuja Division, which upheld an earlier ruling of the Federal High Court restraining Vehicle Inspection Officers and the Directorate of Road Traffic Services in the FCT from stopping motorists, impounding vehicles, or imposing fines.

The judgment triggered viral interpretations suggesting that VIO operations had been outlawed nationwide.

However, Lagos State Attorney-General and Commissioner for Justice, Lawal Pedro, SAN, described such interpretations as legally inaccurate and misleading.

Basis of the Court Decision

According to Pedro, both the Federal High Court and the Court of Appeal premised their decisions on the absence of statutory authority empowering VIO officials in the FCT to stop, impound, confiscate vehicles, or impose fines on motorists.

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“It is important to understand that the Honourable Judge of the Federal High Court and Justices of the Court of Appeal premised their decision on absence of statutory power conferred on the Respondents to stop, impound or confiscate vehicles and/or impose fines on motorists on roads in FCT Abuja,” he stated.

He noted that the courts did not declare vehicle inspection enforcement unconstitutional in Nigeria, but rather ruled specifically on the legal framework governing the FCT authorities involved in the suit.

Why Lagos Is Different

The Lagos government stressed that Nigeria’s federal structure allows states to legislate on residual matters such as road traffic management and vehicle inspection.

Pedro explained that Lagos operates under the Lagos State Transport Sector Reform Law, which expressly establishes and empowers the Vehicle Inspection Service (VIS).

Section 12(1) of the law authorises the VIS to:

Inspect and regulate the roadworthiness of vehicles

Conduct pre-registration inspections

Issue Road Worthiness Certificates

Collaborate with other relevant agencies to enforce traffic laws

In addition, Section 23(1) provides for penalties against offenders, subject to adjudication before mobile or magistrate courts, ensuring judicial oversight.

Not of Nationwide Effect

While acknowledging that the appellate decision is binding within the FCT, the Lagos government emphasised that it does not have automatic nationwide application.

“The judgment, though binding, is not of general application or of nationwide effect in Nigeria,” the ministry stated.

The state government stressed that VIS officers in Lagos remain legally empowered to carry out enforcement duties under extant state laws.

Wider Implications

The controversy underscores ongoing debates over traffic enforcement powers in Nigeria, particularly the constitutional boundaries between federal and state authorities.

Legal analysts note that unless the Supreme Court delivers a broader pronouncement on the issue, enforcement powers will continue to depend largely on the specific statutory framework establishing such agencies in each jurisdiction.

For now, Lagos authorities insist that vehicle inspection and traffic enforcement operations in the state remain valid and legally grounded.

Appeal Court Ruling on VIO Limited to Abuja, Not Lagos — LASG

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Chanrai Storms Nigeria’s Gas Market, Unveils High-Capacity CNG, LNG Solutions to Power Energy Shift

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Chanrai Storms Nigeria’s Gas Market, Unveils High-Capacity CNG, LNG Solutions to Power Energy Shift

By Rasheed Bisiriyu

Nigeria’s drive towards cleaner and more affordable transport fuel gathered fresh momentum on Friday as Chanrai Nigeria Limited formally entered the country’s gas distribution space, unveiling high-capacity CNG and LNG compression technologies in Lagos.

The company, a member of the globally diversified Kewalram Chanrai Group, announced a strategic partnership with India’s Tulip Compression to roll out advanced compressor packages and integrated “single window” CNG solutions aimed at accelerating the Federal Government’s Presidential CNG Initiative.

Chief Operating Officer of Chanrai Nigeria Limited, Anil Sahgal, described the Tulip CNG Compressor Packages as a “game-changer” for Nigeria’s evolving energy landscape.

“With our commitment to safety, efficiency and OEM-grade partnership, we’re empowering the nation to achieve its CNG ambitions while driving economic growth and environmental sustainability,” Sahgal said.

The move marks Chanrai’s expansion beyond its traditional business interests — which span automobiles, agro-products, healthcare and fast-moving consumer goods — into the fast-growing gas infrastructure segment, as fleet operators and industrial users increasingly seek alternatives to petrol and diesel.

Under the partnership, Chanrai Nigeria and Tulip Compression will deliver Compression Station on Single Window (CssW) solutions — integrating compressors, dispensers, storage and stainless-steel tubing under one brand — to simplify deployment and reduce installation timelines.

The compressor packages come in a wide capacity range, from 250 to 4,500 standard cubic metres per hour, making them suitable for small refuelling stations as well as large gas hubs.

A 1,400 SCMH gas engine-driven booster compressor is designed to refuel heavy-duty CNG trucks in about 20 minutes by drawing gas from tube trailers.

The systems are available in both electric motor-driven and gas engine-driven configurations, eliminating the need for large gas generators while ensuring energy efficiency and lower life-cycle costs.

According to the company, the equipment features dual-chamber leak-proof safety systems, advanced sealing technology to eliminate gas loss and global certifications including ATEX, CE, BIS and SGS standards.

The unveiling underscores the growing private sector response to government reforms encouraging gas adoption as a cost-effective and environmentally friendly alternative fuel.

With the compressor packages now available for immediate orders, Chanrai Nigeria said it would provide 24/7 after-sales support, operations and maintenance services, as well as remote asset monitoring solutions.

The development signals intensifying investment in CNG infrastructure as Nigeria seeks to deepen local gas utilisation, reduce fuel import dependence and cushion consumers from volatile petrol prices.

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Lagos Motor Fair, Autoparts Expo to begin March 17, targeting Investment, Industry Growth

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Lagos Motor Fair, Autoparts Expo to begin March 17, targeting Investment, Industry Growth

The 20th edition of the Lagos International Motor Fair and the 13th Africa Autoparts Expo is set to spotlight investment, technology transfer and industry collaboration as organisers intensify efforts to position Nigeria as a major automotive hub in West Africa.

The three-day event, which will also incorporate the Africa Motorcycle and Tricycle Expo, is scheduled to hold from March 17 to 19, 2026, at the Federal Palace Hotel in Lagos.

Organisers said the upcoming edition would focus strongly on accelerating the development of the country’s automotive sector by creating platforms that connect global manufacturers with local industry players.

“Nigeria has all it takes to become a global automotive industry giant,” the organisers stated, noting that the fair remains a strategic contribution toward driving growth despite prevailing industry challenges.

Chairman of the Organising Committee, Ifeanyichukwu Agwu, said the exhibitions had over the years evolved into a key platform for attracting investment into automobile spare parts and accessories manufacturing while strengthening aftermarket activities across the region.

“We have consistently used these events to attract investment into auto components manufacturing and to showcase the enormous capacity and potential of this critical sector of the economy,” he said.

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Agwu, who also serves as Managing Director of BKG Exhibitions Limited, disclosed that the 2026 edition would place emphasis on business-to-business engagement between original equipment manufacturers (OEMs) and auto parts dealers from Nigeria and neighbouring countries.

According to him, the goal is to foster partnerships capable of leading to the establishment of component manufacturing plants locally.

He added that the exhibition is expected to support government policies aimed at building a sustainable automotive industry by stimulating the emergence of companies involved in component production.

Calling for policy adjustments, Agwu urged the Federal Government to prioritise spare parts and components manufacturing over vehicle assembly, arguing that deeper technology transfer and innovation occur within the components segment.

“Spare parts manufacturing is where real technology transfer occurs. It involves precision engineering, planning and innovation—far beyond the coupling processes involved in assembly,” he said, while also advocating a review of the existing automotive policy to better support local production.

Despite the challenges associated with hosting large-scale industry events, Agwu reaffirmed the organisers’ commitment to sustaining the platform, warning that neglecting the automotive sector could have far-reaching consequences for the economy and employment.

The organisers said more than 100 original components manufacturers from countries including China, India, South Korea, South Africa, Singapore and Turkey, alongside major automobile distribution and manufacturing companies operating in Nigeria, are expected to participate.

In addition to product exhibitions, the event will feature seminars and technical workshops focusing on policy, investment opportunities, technology transfer and industry best practices, with each day structured to deliver value to exhibitors, investors, policymakers and other stakeholders.

 

Lagos Motor Fair, Autoparts Expo to begin March 17, targeting Investment, Industry Growth

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