Nigerians to Receive Airtime Credits as NCC Enforces Service Quality Standards - Newstrends
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Nigerians to Receive Airtime Credits as NCC Enforces Service Quality Standards

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SIM services disruption looms as telcos begin platform migration

Nigerians to Receive Airtime Credits as NCC Enforces Service Quality Standards

Nigeria’s telecom regulator, the Nigerian Communications Commission, has directed mobile network operators to compensate subscribers affected by prolonged or repeated poor quality of service, under a new regulatory framework set to take effect from April 2026.

The commission said the directive is aimed at strengthening consumer protection, enforcing accountability, and improving overall service quality in Nigeria’s telecommunications sector.

Under the new framework, telecom operators—including major players like MTN Nigeria, Airtel Nigeria, Globacom, and 9mobile—are required to proactively identify affected users and issue automatic airtime compensation without requiring complaints.

Subscribers in impacted local government areas will receive airtime credits for disruptions affecting voice calls, SMS, and data services, provided they made at least one revenue-generating activity—such as a billed call, SMS, or data session—during the outage period.

The NCC explained that both individual and corporate subscribers are eligible, and compensation will be credited directly to affected lines. Users will be notified via SMS, with details of the credited amount and reason. However, subscribers with multiple SIM cards will only receive compensation on lines that recorded billable activity in affected areas, while those who switch networks during or after an outage will not qualify for compensation from their previous operator.

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The commission emphasised that subscribers do not need to file claims, as operators are expected to rely on network performance monitoring systems and Quality of Service (QoS) benchmarks to detect service failures and identify impacted customers automatically.

This development comes against the backdrop of worsening network reliability challenges. In the first quarter of 2026 alone, telecom operators recorded 577 network outages, with 361 linked to fibre cuts, a major issue affecting infrastructure nationwide. Industry data shows that MTN Nigeria and Backbone Connectivity accounted for nearly 70 per cent of these incidents, underscoring the scale of the problem.

Despite these disruptions, telecom companies have continued to invest heavily in network upgrades, fibre infrastructure, and coverage expansion, as they struggle to balance rising demand with infrastructure vulnerabilities such as vandalism, theft, and accidental fibre damage.

The NCC clarified that the new compensation regime applies only to significant service failures that fall below regulatory thresholds. Minor or quickly resolved outages will not qualify. In addition, outages that occurred before November 2025 are excluded, and exceptional events such as fibre cuts, vandalism, natural disasters, or other external disruptions will be carefully reviewed before compensation is approved.

The regulator also noted that the compensation mechanism does not replace existing enforcement measures. Telecom operators may still face regulatory fines for persistent or severe service failures, and compliance will be monitored through audits and performance reviews.

According to the commission, the compensation amount will be determined based on subscriber usage during the outage period, the operator’s QoS performance in the affected location, and confirmation of at least one billed activity.

The framework aligns with existing regulations, including the Consumer Code of Practice Regulations 2024 and the Quality of Service Regulations 2024, further strengthening Nigeria’s telecom regulatory structure.

Importantly, the policy applies only to mobile network operators in Nigeria. Internet service providers operate under a separate framework, while foreign SIM cards roaming in Nigeria are excluded. However, subscribers on national roaming arrangements may still qualify depending on network evaluation.

Industry analysts say the move marks a significant shift from traditional penalty-based regulation to a more consumer-centric model, where subscribers directly benefit from service failures.

While the directive is expected to improve customer satisfaction and increase pressure on operators to deliver consistent service, it also introduces additional operational and financial responsibilities for telecom companies already grappling with infrastructure challenges.

Ultimately, the NCC believes the policy will ensure Nigerians receive value for money while compelling operators to maintain acceptable service standards across the country.

Nigerians to Receive Airtime Credits as NCC Enforces Service Quality Standards

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NSCDC Seals Chinese-Linked Steel Company, Arrests 12 Over Railway Track Vandalism

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NSCDC Seals Chinese-Linked Steel Company, Arrests 12 Over Railway Track Vandalism

NSCDC Seals Chinese-Linked Steel Company, Arrests 12 Over Railway Track Vandalism

Kaduna, Nigeria – The Nigeria Security and Civil Defence Corps (NSCDC) has sealed facilities belonging to a Chinese-linked steel company across the country following allegations of involvement in railway vandalism and the illegal recycling of critical national infrastructure . The enforcement action targeted Inner Galaxy Steel Company and other associated facilities after months of intelligence-led investigations linked the firm to the alleged handling, compression, and melting of vandalised railway materials .

The operation, which followed weeks of intensive surveillance, was triggered by a viral video on social media that showed extensive vandalism of the newly laid Kaduna-Kano railway tracks as well as older rail infrastructure across parts of Northern Nigeria . After the video circulated widely, the NSCDC Commandant General, Ahmed Abubakar Audi , directed the Special Intelligence Squad (SIS) , led by Commandant Apollos Dandaura, and the Kaduna State Command to identify and arrest those responsible for the economic sabotage.

Speaking on Sunday at the company’s premises in Birnin Yero, Igabi Local Government Area of Kaduna State , the NSCDC National Public Relations Officer, Babawale Afolabi , said the operation followed the arrest of suspects and the recovery of railway tracks and sleepers from the facility . Afolabi disclosed that the corps had obtained a court order and search warrant authorising the sealing of the premises and the preservation of recovered exhibits for prosecution by the Nigerian Railway Corporation (NRC) , which has since commended the NSCDC for its sustained crackdown on railway vandals.

According to Afolabi, preliminary findings from the investigation revealed a sophisticated criminal syndicate operating under the guise of legitimate business. Vandalised railway materials were allegedly transported to the company’s Kaduna facility, where they were compressed into scrap metal to conceal their original form. From Kaduna, the compressed materials were transported to the company’s head office in Aba, Abia State . There, the stolen national assets were allegedly melted down and recycled into products such as roofing sheets, nails, and iron rods , which were then sold back to the public. The NSCDC described this as a sophisticated local and international network engaging in economic sabotage.

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Afolabi added that the court order covered Inner Galaxy Steel Company and Jiuxing Integrity Industrial Ltd , as well as other linked facilities in Abia and Zamfara states , including branches nationwide suspected to be connected to the case . The NSCDC confirmed that the enforcement operation has effectively shut down the company’s ability to continue processing stolen materials while investigations proceed.

The NSCDC has confirmed that 12 suspects are currently in custody in connection with the railway vandalism case . Those arrested from the Kaduna facility have been identified as Usman Hassan, 27 (company manager), Bilyaminu Usman, 30 (weighbridge operator), Choji John Pam, 40 (weighbridge officer), Jamilu Isah Jaafar, 37 (scrap collector), Chukwuemeka Udonwoke, 38 (supervisor), Chikwodilli Ezema, 29 (company manager), and Isaac Etim, 36 (scrap leader) . According to the corps, some of these suspects have allegedly confessed to their roles in the criminal network, providing valuable intelligence that is aiding the ongoing investigation.

The suspects are being investigated for alleged offences bordering on conspiracy to commit felony , intentional endangering of railway passengers , obstruction and destruction of railway infrastructure , theft , concealment of stolen property , and alleged financing of terrorism . The NSCDC stated that these charges reflect the severity of the crimes, which not only rob the nation of critical infrastructure but also endanger the lives of passengers who rely on the railway network for daily transportation.

Recovered exhibits from the company’s facilities include large quantities of vandalised railway tracks and sleepers , suspected NNPC and Water Board pipes valued at billions of naira, as well as specialised machines allegedly used for compressing and concealing the stolen materials . The Managing Director of the Nigerian Railway Corporation (NRC) , Dr. Kayode Opeifa , represented by NRC Chief Technical Officer Paul Doche, confirmed that NRC officials had visited the sealed facility and identified some of the corporation’s stolen materials. “We have gone round and identified some of our materials there. These are national assets,” Doche stated, adding that officials were still working to determine the full volume of recovered items because many remained buried under metal debris.

Afolabi also disclosed that Chinese nationals linked to the company have been summoned for questioning but were yet to appear before investigators . While the corps did not name the individuals, the summoning indicates that the investigation is reaching into the upper management levels of the company, and the NSCDC has made it clear that no one, regardless of nationality or status, will be shielded from prosecution if found culpable.

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“The facility will remain sealed pending the conclusion of investigations,” Afolabi stated firmly . He added that all recovered railway sleepers and tracks would be transferred to the Nigerian Railway Corporation (NRC) as exhibits for prosecution, ensuring that the stolen assets are preserved as evidence in the impending legal proceedings.

In a related development, NSCDC operatives also arrested five additional suspects over the alleged vandalism of railway infrastructure along the Kaduna-Abuja corridor in Gwagwada community, Chikun Local Government Area . Items recovered from those suspects included railway tracks, railway sleepers, and gas cylinders allegedly used to cut and damage the rail infrastructure, further demonstrating the widespread nature of railway vandalism across the region.

The NSCDC Commandant General, Ahmed Audi , has directed the Special Intelligence Squad to ensure a thorough and professional investigation, stressing that anyone found culpable would be prosecuted regardless of their status or nationality . “Under this leadership, the NSCDC will not treat economic sabotage with kid gloves. We are going after the sponsors,” the Commandant General was quoted as saying. “This operation marks the beginning of a new phase in our crackdown on syndicates supporting vandalism under any disguise.”

Audi urged members of the public to continue providing credible intelligence to support efforts aimed at curbing vandalism and protecting critical national assets . He commended the judiciary for granting the court order that enabled the sealing operation and appreciated members of the media for supporting efforts to expose economic crimes and safeguard national assets.

This is not the first time a Chinese-linked steel company has been implicated in Nigeria’s railway vandalism crisis. In May 2021 , the Nasarawa State Police Command arrested Marra Thai , a Chinese national and manager of Yong Xing Steel Company in Tunga Maje, Abuja, for allegedly acting as a “criminal receiver” of stolen railway tracks and sleepers . That case also led to the arrest of a governor’s aide, two police officers, an NSCDC personnel, and a former supervisory councillor, highlighting the deep and persistent nature of the criminal networks targeting Nigeria’s railway infrastructure.

The destruction and theft of Nigeria’s railway infrastructure represent one of the gravest threats to national development and security. Across the nation, from the Warri-Itakpe line to the Abuja-Kaduna corridor , the Eastern and Western Districts, the Lagos-Ibadan railway, and throughout the Northern network, vandals systematically dismantle tracks, steal armoured cables, and pillage essential equipment. The NSCDC’s latest operation demonstrates a renewed commitment to dismantling the supply chains that make this vandalism profitable.

As of May 25, 2026 , Inner Galaxy Steel Company’s facilities across Nigeria remain sealed. The 12 arrested suspects are in NSCDC custody, and investigations are ongoing. Chinese nationals linked to the case have been summoned but have yet to appear before investigators. The NSCDC has stated that anyone found culpable will face prosecution in accordance with the law, sending a clear message that economic sabotage will not be tolerated.

NSCDC Seals Chinese-Linked Steel Company, Arrests 12 Over Railway Track Vandalism

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NRC Cries Out as Vandals Strip Railway Tracks in Plateau, Bauchi

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NRC Cries Out as Vandals Strip Railway Tracks in Plateau, Bauchi

 

The Nigerian Railway Corporation has raised fresh concern over  reported coordinated attacks on railway infrastructure in parts of the country, warning that the growing wave of vandalism may trigger fatal train accidents and undermine billions of naira invested in the rail sector.

The corporation said recent incidents recorded in Plateau and Bauchi states have exposed a dangerous trend of deliberate destruction and illegal removal of railway materials critical to safe train operations and national economic activities.

According to a statement issued by the Chief Public Relations Officer of the NRC, Callistus Unyimadu, one of the latest incidents occurred on May 21, 2026, when a truck loaded with suspected vandalised railway materials got stuck between Kuru and Science School in Plateau State, exposing the activities of criminal elements involved in the theft and illegal transportation of railway assets.

The NRC also disclosed that along the Zango axis in Bauchi State, between Kilometer 878 and 889, railway slippers were completely removed on both sides of a level crossing, leaving only a few disconnected rail components behind.

The corporation warned that the destruction of railway tracks, slippers, clips, fastenings and signalling materials poses grave danger to rail transportation, noting that such acts could lead to catastrophic train accidents, disruption of services, loss of lives and severe economic setbacks.

Describing the development as an attack on critical national infrastructure and public safety, the Managing Director and Chief Executive Officer of the NRC, Kayode Opeifa, condemned the persistent vandalism, saying it amounted to sabotage against national progress.

He noted that the increasing incidents across the North Central and North East railway corridors indicate an alarming pattern requiring urgent intervention from security agencies, state governments, traditional rulers, community leaders and residents living along rail lines.

Opeifa appealed to Nigerians to regard railway infrastructure as a strategic national asset built with taxpayers’ money to support transportation, trade and economic growth, stressing that such facilities should not be reduced to scraps for illegal business activities.

He warned vandals, scrap dealers and other individuals involved in the unlawful purchase, destruction or movement of railway materials to desist immediately or face prosecution.

The corporation further called on security agencies to strengthen surveillance and enforcement operations around railway corridors nationwide, while urging members of the public to remain vigilant and promptly report suspicious activities around railway facilities.

The NRC urged Nigerians to join hands in protecting railway infrastructure, insisting that the nation’s rail system remains too important to be left vulnerable to criminal attacks.

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Sallah Rush: NRC Adds Extra Lagos-Ibadan Train Trips, Osun Sponsors Free Rail Service 

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Sallah Rush: NRC Adds Extra Lagos-Ibadan Train Trips, Osun Sponsors Free Rail Service 

 

The Nigerian Railway Corporation has announced additional train services on the busy Lagos–Ibadan corridor ahead of the Sallah celebration, citing an anticipated surge in passenger traffic during the festive period.

In a statement signed by the Corporation’s Chief Public Relations Officer, Callistus Unyimadu, the rail operator said six train trips would operate on Tuesday, May 26, 2026, instead of the regular four trips currently running on the Lagos–Ibadan Train Service (LITS) route.

According to the NRC management, the temporary increase is aimed at easing movement for Nigerians travelling to celebrate Sallah with their families and loved ones.

Under the special arrangement, trains will depart from the Lagos end at 7:45am, 1:40pm and 4:00pm, while departures from Ibadan are scheduled for 8:00am, 10:50am and 4:30pm.

The corporation stressed that the expanded operations are only for the Sallah travel window, noting that the normal four-trip Tuesday timetable would resume immediately after the festivities.

It also disclosed that the recently introduced six-trip Thursday operations on the corridor would be temporarily scaled down next week, with only four trips scheduled for Thursday, May 28, during the review period. The regular Thursday six-trip schedule will return the following week.

Meanwhile, the Osun State Government is set to operate its annual free Sallah train service on the NRC narrow gauge line for indigenes travelling home for the celebration in Osogbo.

The special train service will depart from Iddo Station in Lagos on Tuesday, May 26, while the return journey from Osogbo to Lagos is scheduled for Thursday, May 28.

NRC explained that the service, traditionally provided during festive seasons, is being sponsored by the Osun State Government through a paid partnership with the Corporation to enable Osun indigenes travel free of charge for the Sallah celebration.

The management reaffirmed the corporation’s commitment to providing safe, efficient and reliable rail transport services across the country, while wishing Nigerians a peaceful and memorable Sallah celebration.

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