Aviation
Arik Air resumes flights Monday
The management of Arik Air has announced the resumption of flight operations in and out of Lagos from Monday October 24, following the easing of the curfew imposed by the Lagos State Government.
This is contained in a statement signed by the Communications Manager of Arik Air, Mr Adebanji Ola.
The airline said that the flights across the country would operate as scheduled and passengers were advised to arrive at the airport early to have ample time to complete boarding formalities.
It stated, “Customers who could not use their tickets during the period of the curfew can modify such tickets at no extra cost.”
It said that the management of Arik Air thanked customers for their understanding while the cancellation of flights lasted.
The News Agency of Nigeria (NAN) reports that the airline had on October 20 announced the cancellation of all flights across the country after the Lagos State Government imposed a 24-hours curfew on the state.
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Aviation
NCAA insists airlines must compensate for flight disruptions, baggage loss
NCAA insists airlines must compensate for flight disruptions, baggage loss
The Nigeria Civil Aviation Authority (NCAA) has affirmed that passengers are entitled to compensation for flight delay, cancellation, luggage delay, missing or loss by airlines.
Michael Achimugu, the NCAA director of public affairs and consumer protection stated this at a news conference on Thursday in Abuja.
According to him, passengers are entitled for first needs payment of N10,000 on domestic flights when passenger’s luggage is missing and 170 U.S dollars on international flights while the luggage is being searched for.
“For domestic flights, the airline has one day to seven days to search for the missing luggage while on international flights, the airline has one day to 21 days to search for the luggage.
“A luggage is said to be lost if not found after seven days search on domestic flights and 21 days search international flights.
The process for compensation for missing g luggage commences after the said luggage is declared missing. Any fees paid for that luggage must also be refunded,” he said.
The director said the refunds for tickets on cancelled or delayed flights should be paid immediately, if payment was made in cash or within 14 days if it was by bank transfer or any means other than transfer.
According to him, refunds via means other than cash must be made within 14 days. However, some delay might be experienced from submission of required documents for the passenger.
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Contributing, the NCAA director of special duties, Horatius Egua, urged passengers to know their rights regarding the aviation sector.
He stated that challenges the authority encountered included, lack of awareness among passengers, limited enforcement of consumer rights, inadequate infrastructure and corruption.
“NCAA has emphasised increased passenger education and awareness, strengthening of regulatory agencies, improved airline customer service and enhanced infrastructure development
“By knowing your rights as a consumer, you can advocate for better treatment and services in Nigeria’s aviation sector,” he said.
On her part, Ifueko Abdulmalik, the senior special adviser to the NCAA acting director general, Capt. Chris Najomo, said the airline ought to provide clear terms and conditions and also ensure timely departure and arrival.
According to her, airline obligations are to provide adequate baggage handling, offer compensation for delays, cancellations, or overbooking and maintain safe and secure aircraft.
“Passengers have rights to know flight schedule, fare, and baggage allowance; right to compensation for flight delays; right to refund for unused tickets (within 7 days) and right to baggage protection.
“Common Issues from the passengers include, flight delays and cancellations, baggage loss, damage, or delay, overbooking and denied boarding, refund and compensation disputes,“ she said.
NCAA insists airlines must compensate for flight disruptions, baggage loss
(NAN)
Aviation
Qatar Airways launches world’s first Boeing 777 Starlink-equipped flight
Qatar Airways launches world’s first Boeing 777 Starlink-equipped flight
Qatar Airways has elevated the future of in-flight connectivity by flying the world’s first Starlink-equipped Boeing 777 from Doha to London. On Tuesday, October 22.
This achievement establishes Qatar Airways, the World’s Best Airline as voted by Skytrax in 2024, as an industry leader in introducing advanced technology onboard.
The airline is the largest and first carrier in the MENA region to provide passengers with Starlink ultra-high-speed, low-latency internet. Starlink is free for all passengers and runs from gate to gate.
The national carrier of the State of Qatar is also set to exceed its initial target of three Starlink-equipped aircraft by introducing 12 Boeing 777-300s upgraded with this innovative service by the end of 2024.
Qatar Airways has further committed to rolling out the technology on its entire Boeing 777 fleet in 2025, one year ahead of schedule with the Airbus A350 fleet following in the summer of 2025.
This significant move highlights Qatar Airways’ commitment to bridging the gap between the skies and the ground by offering ultra-high-speed, low-latency internet.
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Engineered by SpaceX, Starlink is the world’s first and largest satellite constellation using a low Earth orbit that will provide passengers reliable, high-speed internet so they can stay connected with friends and family, stream their favourite entertainment, watch live sports, play online games, or work efficiently at 35,000 feet – all for free and with a simple ‘one-click-access’.
Commenting on the development, Qatar Airways’ Group Chief Executive Officer, Badr Mohammed Al-Meer, said: “We are thrilled to launch our first Starlink-equipped flight, proving once again why Qatar Airways is at the forefront of the aviation industry.
“This milestone, paired with our commitment to rapidly roll-out Starlink across our entire modern fleet, demonstrates our relentless pursuit of offering passengers an in-flight experience that transcends the constraints of traditional air travel.
“By providing Starlink reliable, seamless internet on board, we are connecting people to the things they love the most even at 35,000 feet, making every journey with us a memorable one.”
Leveraging advanced satellites with its deep experience with both spacecraft and on-orbit operations, Starlink delivers internet access around the world, including over oceans and other remote locations previously unreachable by traditional cell or Wi-Fi signals.
In his remarks, SpaceX CEO, Elon Musk said: “Overtime you’ll find it just gets better and better. This is the minimum and it only gets better from here”.
Qatar Airways launches world’s first Boeing 777 Starlink-equipped flight
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