NCAA insists airlines must compensate for flight disruptions, baggage loss – Newstrends
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NCAA insists airlines must compensate for flight disruptions, baggage loss

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NCAA insists airlines must compensate for flight disruptions, baggage loss

The Nigeria Civil Aviation Authority (NCAA) has affirmed that passengers are entitled to compensation for flight delay, cancellation, luggage delay, missing or loss by airlines.

Michael Achimugu, the NCAA director of public affairs and consumer protection stated this at a news conference on Thursday in Abuja.

According to him, passengers are entitled for first needs payment of N10,000 on domestic flights when passenger’s luggage is missing and 170 U.S dollars on international flights while the luggage is being searched for.

“For domestic flights, the airline has one day to seven days to search for the missing luggage while on international flights, the airline has one day to 21 days to search for the luggage.

“A luggage is said to be lost if not found after seven days search on domestic flights and 21 days search international flights.

The process for compensation for missing g luggage commences after the said luggage is declared missing. Any fees paid for that luggage must also be refunded,” he said.

The director said the refunds for tickets on cancelled or delayed flights should be paid immediately, if payment was made in cash or within 14 days if it was by bank transfer or any means other than transfer.

According to him, refunds via means other than cash must be made within 14 days. However, some delay might be experienced from submission of required documents for the passenger.

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Contributing, the NCAA director of special duties, Horatius Egua, urged passengers to know their rights regarding the aviation sector.

He stated that challenges the authority encountered included, lack of awareness among passengers, limited enforcement of consumer rights, inadequate infrastructure and corruption.

“NCAA has emphasised increased passenger education and awareness, strengthening of regulatory agencies, improved airline customer service and enhanced infrastructure development

“By knowing your rights as a consumer, you can advocate for better treatment and services in Nigeria’s aviation sector,” he said.

On her part, Ifueko Abdulmalik, the senior special adviser to the NCAA acting director general, Capt. Chris Najomo, said the airline ought to provide clear terms and conditions and also ensure timely departure and arrival.

According to her, airline obligations are to provide adequate baggage handling, offer compensation for delays, cancellations, or overbooking and maintain safe and secure aircraft.

“Passengers have rights to know flight schedule, fare, and baggage allowance; right to compensation for flight delays; right to refund for unused tickets (within 7 days) and right to baggage protection.

“Common Issues from the passengers include, flight delays and cancellations, baggage loss, damage, or delay, overbooking and denied boarding, refund and compensation disputes,“ she said.

NCAA insists airlines must compensate for flight disruptions, baggage loss

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Why FG stepped down merger of NCAA, NAMA – Keyamo

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Festus Keyamo, Minister of Aviation and Aerospace Development

Why FG stepped down merger of NCAA, NAMA – Keyamo

In a significant policy shift, President Bola Tinubu has decided to halt the proposed merger of the Nigeria Civil Aviation Authority (NCAA) and the Nigerian Airspace Management Agency (NAMA), as recommended by the Steve Oronsaye report.

This announcement was made by the Minister of Aviation and Aerospace Development, Festus Keyamo.

Keyamo revealed that the aviation industry was also granted an exemption from the foreign travel ban imposed on federal government officials last year.

The ban, which took effect in April, was implemented to curb the escalating costs of travel expenses incurred by Ministries, Departments, and Agencies (MDAs) of the government.

The memo released last year stated: “Considering the current economic challenges and the need for responsible fiscal management, I am writing to communicate Mr Presideni’s directive to place a temporary ban on all publicly funded international trips for all federal government officials at all levels, for an initial period of three months from 1st April 2024.

“All government officials who intend to go on any publicly funded international trips must seek and obtain Presidential approval at least two weeks before embarking on any such trip, which must be deemed necessary”.

The Minister disclosed the reasons for the exemption in Abuja at the 25th anniversary celebration of the Nigeria Civil Aviation Authority (NCAA).

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On the merger of NCAA and NAMA, he said: “From modest beginnings, we have witnessed remarkable transformations in our sector, ranging from enhanced supervisory measures and policies formulation, safety and security oversight, robust legislative and regulatory frameworks, advancements in air traffic management, development, expansion and certification of airports, accurate meteorological services, timely accident investigations, manpower development, and indeed, the growth of indigenous airlines.

“These achievements have not come without challenges. However, with the efforts of past administrations and the total support of the present administration under the dynamic leadership of His Excellency President Bola Tinubu through the Renewed Hope Agenda and the five focus areas of the ministry, we have overcome challenges and reached new heights.

“NCAA is a child of God, and despite turbulent waters and attempts sometimes to kill the NCAA, the NCA has survived 25 years. And I’m sure you know that any child that is born at the age of 25, of course, is undoubtedly an age of maturity.

“The Oronsanye reports also recommended the merger of NCAA and NAMA. And so that was also another attempt to kill the NCAA. That report was passed from Jonathan’s government to Buhari’s government, and then to the present government.

“It was one of the first items we considered in this government. So the Oronsanye reports came up that day, and the president went on and on, considered every item in the Oronsanye report, and asked the council to vote. And for each item, they would listen to the ministers and so the president came to the merger of NCAA and NAMA as one body.

“I raised my hand, I spoke for about five minutes and because we have a wonderful president who listens to good counsel and good arguments, after I finished speaking, he said, an item dropped, the merger of NCAA and NAMA would not remain”.

On the reasons for the exemption, he said: “It is a fact that the aviation sector remains a pillar of national development, facilitating trade, tourism, investment, and cultural exchange. Whilst it is yet to realize its true potential in terms of contribution to our nation’s Gross Domestic Product (GDP), we must renew our commitment to ensuring a more progressive, sustainable, inclusive, innovative, and prosperous aviation industry.

“This necessitates the continuous adoption and integration of emerging technologies, enhancing infrastructure, and investing in human capital development to keep our skies safer and secure and attain cohesive and efficient air transportation services.

“The President directed that foreign travels should stop, except in exceptional circumstances. Last year, there was a memo around March that said it was for three months, and the President, because of his desire to ensure that we are frugal in our spending; there was another memo again in December reiterating that memo last year we should cut down on foreign travels, except by direct presidential approval.

“But let us also give particular thanks to Mr. President, because despite that memo, since last year, he has made an exception for the aviation industry. I wrote a memo to him after that directive on behalf of the entire agency that says; Sir, we respect your directive; yes, we need to be frugal because the Nigerian people have also tightened their belts in the face of the economic reforms that are taking place. However, because of the safety of this sector, Sir, we need to make some exceptions for this sector. And the President graciously granted this for the aviation sector”.

 

Why FG stepped down merger of NCAA, NAMA – Keyamo

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Lagos govt, Summa Group sign MoU for Lekki airport construction

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Lagos govt, Summa Group sign MoU for Lekki airport construction

An international construction company, Summa Group, has been assigned the task of developing the Lekki-Epe International Airport.
This came the Lagos State government signed a memorandum of understanding (MoU) with the construction firm.

Lagos State Governor, Babajide Sanwo-Olu, announced the agreement in a post on X on Saturday.
The governor described it as a major step toward enhancing connectivity, fostering economic growth, and attracting international investment to the state
“We signed a Memorandum of Understanding (MoU) with the internationally acclaimed construction company, Summa Group, to develop and construct the much awaited Lekki-Epe International Airport,” the post reads.
“This groundbreaking initiative is an essential part of our vision to improve connectivity in Lagos, stimulate economic growth, and draw in global investments.”
The governor said the airport would ease travel, and create new opportunities for residents and businesses across the state.

On October 7, 2022, the Lagos government announced plans to construct a new airport in the Lekki-Epe axis of the state.
Jubril Gawat, senior special assistant (SSA) to the governor on new media, said the project was expected to begin in 2023 and would be constructed on 3,500 hectares of land.
He said the master plan and aeronautical designs were in place, while studies were underway to determine strategies, funding, and other considerations, after which the project will be taken to the marketplace.
The airport, expected to cater to a minimum of five million people yearly, will be constructed in partnership with local and foreign investors.
Sanwo-Olu, on January 25, 2024, said the state was preparing for the project’s groundbreaking.

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Just in: FG grounds Max Air after Kano airport incident

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Just in: FG grounds Max Air after Kano airport incident

The Federal Government has announced the suspension of Max Air operations, following an incident involving its aircraft at the Mallam Aminu Kano International Airport on Tuesday night.

A Max Air B734 aircraft, with registration marks 5N-MBD, experienced a tyre burst on landing at about 10:51pm.

However, all 53 passengers on board were evacuated safely.

This incident was the third involving a Max Air plane in just three months.

The Nigeria Civil Aviation Authority (NCAA) confirmed the incident in a statement.

The statement said the NCAA would provide support to the Nigerian Safety Investigation Bureau (NSIB) which had launched an investigation into the occurrence.

Director of Public Affairs and Consumer Protection, Michael Achimugu, stated that the cause of the incident could only be established after the NSIB’s investigation.

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Achimugu announced that Max Air would suspend its domestic flight operations for three months, effective midnight, January 31, 2025. During this period, the NCAA will conduct a thorough safety and economic audit on Max Air.

He said, “The safety audit will entail a re-inspection of Max Air’s organization, procedures, personnel and aircraft as specified by Part 1.3.3.3(b) of the Nigeria Civil Aviation Regulations, while the economic audit will critically examine the financial health of the airline to guarantee its capability to sustain safe flight operations.

“The resumption of Max Air’s domestic flight operations will be predicated on the satisfactory completion of this audit.

“The NCAA is aware of the inconvenience this action may cause intending passengers of Max Air. However; the safety and well-being of passengers is paramount. Thus, the NCAA appeals for patience and understanding while it ensures the protection of passenger rights.”

 

Just in: FG grounds Max Air after Kano airport incident

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