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Electricity customers lodge 204,506 complaints

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The number of complaints received by electricity distribution companies in the country from consumers rose to 204,506 in the first three months of this year, according to the Nigerian Electricity Regulatory Commission.

NERC data showed that the complaints received by the 11 Discos in Q1 2020 increased by 15.02 per cent from the 177,807 received during the fourth quarter of 2019.

“In total, the Discos attended to 188,749 complaints, representing an increase of 1.84 percentage point from the preceding quarter,” it said.

The report showed that Ibadan and Port Harcourt Discos had the lowest customers’ complaints resolution rates based on the proportion of complaints not addressed in the first quarter of 2020.

NERC said, “Similar to the preceding quarter, Enugu and Yola Discos received the highest and lowest number of customer complaints respectively during the first quarter of 2020.

 

“It is noteworthy that Yola has continued to record the least customer’s complaints since the second quarter of 2019.”

According to the report, the Discos’ customer complaints centred on service interruption, poor voltage, load shedding, metering, estimated billing, disconnection, and delayed connection.

It said during the period under review, majority of the Discos received complaints on each of those key issues, adding that only Kaduna Disco had no record of customers’ complaint on load shedding.

“The number of complaints on metering and billing decreased significantly but still dominates the customer complaints during the quarter under review,” the commission said.

It said metering and billing accounted for 42.96 per cent (87,854) of the total complaints received during the first quarter of 2020 as against 50.49 per cent (89,782) recorded in the preceding quarter.

“This implies that, on average, 965 customers complained about metering and billing per day in the first quarter of 2020,” NERC said.

It said the observed decrease in the rate of customer complaint related to billing and metering could be attributed to the impact of the order on capping of estimated bill, which capped the monthly volume of energy an unmetered customer could be billed to the average vending of the prepaid customers in the neighbourhood.

“Another issue of serious concern to customers is service interruption and disconnection which respectively account for 18.40 per cent (i.e., 37,631) and 12.06 per cent (i.e., 24,666) of the total customer complaints during the quarter,” the commission added.

According to the report, to ensure improved customer service delivery, NERC continued to monitor and audit customers’ complaint handling and resolution process by Discos.

“Also, the commission continuously monitors the operation and efficacy of its Forum Offices which were set up to redress on consumers’ complaints not adequately resolved to the customers’ satisfaction by the responsible Discos,” it said.

-The Punch

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Northern elders express concern over dethronement of Kano Emirs

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Northern elders express concern over dethronement of Kano Emirs

The Northern Elders Forum (NEF) has expressed concern over the dethronement of Kano Emirs.

The Forum on the other hand blamed the previous administration for creating new emirates, saying such action threatens the unity and cohesion of the traditional structure and undermines the centuries-old customs, values, and traditions that are the bedrock of Nigerian society.

In a press release by its director of publicity and advocacy, Abdul-Azeez Suleiman, the forum warned that the crisis in the Kano emirate has significantly raised public tensions and concerns.

It, however, urged the Kano state government and the involved politicians to handle the situation with utmost care and professionalism to prevent further escalation.

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“It is important for all parties involved to approach this matter with the utmost care and professionalism, keeping in mind the potential consequences of their actions. Rash decisions and inflammatory statements can only serve to worsen the situation and jeopardize the peace and stability of the state,” NEF stated.

The Forum also called on the public to remain calm and law-abiding, stressing that violence and unrest would only further divide the community and hinder peaceful resolution efforts.

The Elders emphasized the need for unity and mutual understanding during this crisis, noting that, the traditional institution in Nigeria has long faced challenges that have rendered it weak and ineffective.

According to NEF, “Creation of multiple emirates in Kano is a deliberate attempt to weaken the authority of traditional rulers, making them more susceptible to political control and manipulation. The arbitrary dethronement and replacement of high-ranking traditional rulers in Kano, according to the NEF, undermine their authority and legitimacy.

“This move threatens the unity and cohesion of the traditional structure and undermines the centuries-old customs, values, and traditions that are the bedrock of Nigerian society,” the Forum stressed.

Northern elders express concern over dethronement of Kano Emirs

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BREAKING: Yusuf signs bill reversing Ganduje’s Kano emirates creation

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Kano State Governor, Abba Kabir Yusuf

BREAKING: Yusuf signs bill reversing Ganduje’s Kano emirates creation

Kano State Governor, Abba Kabir Yusuf, on Thursday, signed the new emirate council law.

The governor, alongside his deputy, the Speaker of the State Assembly and other principal officers in the government signed the law Thursday evening at the Government House.

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[ICYMI] HOW TO APPLY FOR STUDENT LOAN

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[ICYMI] HOW TO APPLY FOR STUDENT LOAN

CREATING AN ACCOUNT

Step 1: visit www.nelf.gov.ng

Step 2: Click on the “Apply Now”

Step 3: Click on “Get Started”

Step 4: Answer the questions on this page to continue by clicking on “Yes, I am a Nigerian”

Step 5: Verify your educational information. You would be required to select your school from a dropdown and provide your matric number to check if your school has uploaded your details.

Step 6: Click the “Verify with JAMB” and enter your JAMB details in the screen.
(Students whose NIN has not been registered with JAMB will have an input field where they can enter their NIN for validation.)

Step 7: Create an account by entering your Email address, Password and Confirm Password in the fields provided and click “Create Account”.

Step 8: Click the email verification link sent to your email.
This concludes the process of creating an account.

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HOW TO COMPLETE YOUR PROFILE

After successful registration, log in by clicking the “LOGIN” button.

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