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Electricity customers lodge 204,506 complaints

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The number of complaints received by electricity distribution companies in the country from consumers rose to 204,506 in the first three months of this year, according to the Nigerian Electricity Regulatory Commission.

NERC data showed that the complaints received by the 11 Discos in Q1 2020 increased by 15.02 per cent from the 177,807 received during the fourth quarter of 2019.

“In total, the Discos attended to 188,749 complaints, representing an increase of 1.84 percentage point from the preceding quarter,” it said.

The report showed that Ibadan and Port Harcourt Discos had the lowest customers’ complaints resolution rates based on the proportion of complaints not addressed in the first quarter of 2020.

NERC said, “Similar to the preceding quarter, Enugu and Yola Discos received the highest and lowest number of customer complaints respectively during the first quarter of 2020.

 

“It is noteworthy that Yola has continued to record the least customer’s complaints since the second quarter of 2019.”

According to the report, the Discos’ customer complaints centred on service interruption, poor voltage, load shedding, metering, estimated billing, disconnection, and delayed connection.

It said during the period under review, majority of the Discos received complaints on each of those key issues, adding that only Kaduna Disco had no record of customers’ complaint on load shedding.

“The number of complaints on metering and billing decreased significantly but still dominates the customer complaints during the quarter under review,” the commission said.

It said metering and billing accounted for 42.96 per cent (87,854) of the total complaints received during the first quarter of 2020 as against 50.49 per cent (89,782) recorded in the preceding quarter.

“This implies that, on average, 965 customers complained about metering and billing per day in the first quarter of 2020,” NERC said.

It said the observed decrease in the rate of customer complaint related to billing and metering could be attributed to the impact of the order on capping of estimated bill, which capped the monthly volume of energy an unmetered customer could be billed to the average vending of the prepaid customers in the neighbourhood.

“Another issue of serious concern to customers is service interruption and disconnection which respectively account for 18.40 per cent (i.e., 37,631) and 12.06 per cent (i.e., 24,666) of the total customer complaints during the quarter,” the commission added.

According to the report, to ensure improved customer service delivery, NERC continued to monitor and audit customers’ complaint handling and resolution process by Discos.

“Also, the commission continuously monitors the operation and efficacy of its Forum Offices which were set up to redress on consumers’ complaints not adequately resolved to the customers’ satisfaction by the responsible Discos,” it said.

-The Punch

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Buhari appoints Semiu Adeniran new stastician general

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President Muhammadu Buhari has approved the appointment of Mr Semiu Adeniran as the Statistician General of the Federation and Chief Executive Officer of the National Bureau of Statistics.

The appointment follows the demise of the former statistician general, Dr Simon Harry, on April 13, 2022, eight months into his five-year tenure.
A statement by Sufuyan Ojeifo, Special Assistant (Media) to the Minister of State, Budget and National Planning, Clem Agba, said, “Adeniran is a professional statistician of repute with bias for Demography and Social Statistics. He has over three decades of statistical hands-on experience garnered from various local and international institutions.”

“Until his appointment, Mr Semiu was the Director of Demographic and Household Statistics at the National Bureau of Statistics.”

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Cancel gospel crusade in Abia — IPOB warns Kumuyi

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Pastor William Kumuyi

The Indigenous People of Biafra, IPOB, has asked the General Superintendent of Deeper Christian Life Ministry, Pastor William Kumuyi, to take note of the ugly security in the South East zone and cancel the crusade he has scheduled to hold in Aba, Abia State.

Pastor Kumuyi is slated to hold a gospel crusade in Aba, from 24th to 29th May, 2022.

IPOB stated that it will not allow anybody to die because of this crusade as there are high chances of criminals operating as unknown gunmen to infiltrate the crusade and blame it on IPOB.

In a statement signed by the Media and Publicity Secretary, Comrade Emma Powerful, IPOB urged the cleric to pray for an end to the insecurity in Biafra land and tasked Christians to engage God in fervent prayers to expose all those behind the insecurity in the land.

“The Indigenous People of Biafra (IPOB), ably led by our great leader Mazi Nnamdi Kanu wish to advise Pastor Kumuyi of Deeper life Ministry to take note of the security situation in the South East as he comes to Aba for his gospel crusade. Let him and the organizers of the crusade make sure that nothing happens.

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“The security of this region is not good because of political and criminal activities. Therefore, we advise him to stop this crusade for security reasons. We equally want them to be united against the Islamic agenda against non Muslims in Nigeria. We had expected them to demand justice for the innocent Deborah Yakubu burnt alive by Muslim fanatics in Sokoto State. Her killers are walking freely today and 34 lawyers shamelessly volunteered to defend her killers but Christians are just watching them. The double faced Nigeria security agencies only managed to arrest two of her killers because they are Muslims. If it were to be in Biafra land, all the youths on the street will be in police cell by now while the unlucky ones would have been killed.

“How many Igbo or Christian lawyers came to defend our Leader fighting for the freedom of all Biafrans but 34 Muslim lawyers have come in defense of killers of Deborah Yakubu? Is it not time Christians and Men of God woke up to the realities in Nigeria? They should support Biafra and Oduduwa agitators in their bid to free Biafra and Oduduwa republics from the Islamic bondage in Nigeria so that they will enjoy freedom of worship in both republics.

“Leah Shuaibu is still in captivity today because she is a Christian but all the Muslims abducted along with her have since been freed. Christians must support IPOB to liberate them from bondage in Nigeria.”

The pro Biafra group further asked Kumuyi to pray against wicked leaders in Biafra land and Nigeria, stressing that they are the real problems of the people.

“Let him use the opportunity to pray against the powers holding people captive in Nigeria in his church in Lagos.”

Vanguard

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I’ve no apology for being ‘mad’ about Nigeria ― Obasanjo

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Former President Olusegun Obasanjo says he has a “mad passion” for Nigeria.

Obasanjo, who stated this when he played host to a presidential aspirant under the platform of the Peoples Democratic Party (PDP), Mohammed Hayatu-Deen at his Penthouse residence in the Olusegun Obasanjo Presidential in Abeokuta, the Ogun State capital, said he had no apology for being mad about Nigeria “because I have no other country I can call my own and I have no other country I can go to and say yes, I have come to live here.”

According to him, Nigeria needs a leader who is ‘mad’ and passionate about the country to address its myriad problems and put it on the right path.

He said, “Passion means being mad about Nigeria; having a touch of madness and I look at you (Hayatu-Deen) and say yes, you are mad about Nigeria too.”

Obasanjo lamented the deteriorating security situation in the country and insisted that Nigeria could overcome its security challenges within two years with the willingness to make tough decisions.

He said, “Some people say the human memories are short, maybe they are right because if human memories are not short, some of the mistakes that we are making, we will not be making them.

“I believe like you (Hayatu-Deen) have rightly said, that this period is not like any other period in the history of Nigeria and you used two words – decomposing and dissolving. I can’t find any better words to describe the situation we have found ourselves.

“It is an agonising situation for you obviously and also for me. I want to emphasise the point that the Nigerian situation, bad as it is, will only be put right by Nigerians at the forefront of our situation. So, Nigerians have to brace themselves to do what needs to be done to put Nigeria back on the right path.”

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Hayatu-Deen who came in the company with his team at 12.30pm went into a closed-door meeting with Obasanjo which lasted for about an hour before speaking with journalists.

The former Managing Director of FSB International Bank, described Obasanjo as a father of modern Nigeria whose administration recorded tremendous achievements.

Speaking at the state PDP secretariat, Hayatu-Deen said he possessed the capacity, experience and knowledge to govern Nigeria.

The aspirant, who said he had been to several parts of Nigeria, including South-West, stressed that he is a passionate and complete Nigerian.

He said, “My blood is Nigerian blood. I had seen Nigeria with the eyes of a Nigerian and not from the perspective of a tribal man. I am prepared to govern Nigeria from the first day of inauguration on May 29, 2023.

“We are suffering from self-inflicted wounds. As an economist, I know how to fix the economy. I will provide social security, I will provide Energy Security, I will deal with the issue of national insecurity.”

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