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Electricity customers lodge 204,506 complaints
The number of complaints received by electricity distribution companies in the country from consumers rose to 204,506 in the first three months of this year, according to the Nigerian Electricity Regulatory Commission.
NERC data showed that the complaints received by the 11 Discos in Q1 2020 increased by 15.02 per cent from the 177,807 received during the fourth quarter of 2019.
“In total, the Discos attended to 188,749 complaints, representing an increase of 1.84 percentage point from the preceding quarter,” it said.
The report showed that Ibadan and Port Harcourt Discos had the lowest customers’ complaints resolution rates based on the proportion of complaints not addressed in the first quarter of 2020.
NERC said, “Similar to the preceding quarter, Enugu and Yola Discos received the highest and lowest number of customer complaints respectively during the first quarter of 2020.
“It is noteworthy that Yola has continued to record the least customer’s complaints since the second quarter of 2019.”
According to the report, the Discos’ customer complaints centred on service interruption, poor voltage, load shedding, metering, estimated billing, disconnection, and delayed connection.
It said during the period under review, majority of the Discos received complaints on each of those key issues, adding that only Kaduna Disco had no record of customers’ complaint on load shedding.
“The number of complaints on metering and billing decreased significantly but still dominates the customer complaints during the quarter under review,” the commission said.
It said metering and billing accounted for 42.96 per cent (87,854) of the total complaints received during the first quarter of 2020 as against 50.49 per cent (89,782) recorded in the preceding quarter.
“This implies that, on average, 965 customers complained about metering and billing per day in the first quarter of 2020,” NERC said.
It said the observed decrease in the rate of customer complaint related to billing and metering could be attributed to the impact of the order on capping of estimated bill, which capped the monthly volume of energy an unmetered customer could be billed to the average vending of the prepaid customers in the neighbourhood.
“Another issue of serious concern to customers is service interruption and disconnection which respectively account for 18.40 per cent (i.e., 37,631) and 12.06 per cent (i.e., 24,666) of the total customer complaints during the quarter,” the commission added.
According to the report, to ensure improved customer service delivery, NERC continued to monitor and audit customers’ complaint handling and resolution process by Discos.
“Also, the commission continuously monitors the operation and efficacy of its Forum Offices which were set up to redress on consumers’ complaints not adequately resolved to the customers’ satisfaction by the responsible Discos,” it said.
-The Punch
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US Lawmakers Raise Fresh Alarm Over Alleged Christian Genocide in Nigeria
US Lawmakers Raise Fresh Alarm Over Alleged Christian Genocide in Nigeria
Several United States lawmakers have raised fresh alarm over alleged Christian persecution and genocide in Nigeria, urging diplomatic intervention, policy action, and international attention to the country’s ongoing security crisis.
Republican Representative Riley Moore highlighted violence by armed groups, including Boko Haram and Fulani militias, which have displaced hundreds of thousands of Christians, particularly in Benue State. Moore described the attacks as “genocidal” and has called for stronger U.S. engagement to protect vulnerable communities.
In Congress, lawmakers have introduced resolutions condemning violence against Christians in Nigeria, with some pushing to designate the country as a “Country of Particular Concern (CPC)”, a U.S. foreign policy measure that could trigger sanctions and diplomatic pressure. Supporters argue the move is necessary to compel Nigeria to strengthen security, while critics caution that such a designation could strain U.S.–Nigeria relations.
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The Federal Government of Nigeria has dismissed the genocide narrative as propaganda and misinformation, noting that Nigeria’s security challenges affect both Christian and Muslim communities. Abuja has also hired U.S.-based lobbyists to communicate its security efforts and clarify that the violence is linked to terrorism and communal conflict, not targeted religious extermination.
Religious and civil society voices remain divided. Some emphasise the real threat to Christian communities, while others warn that framing the situation as genocide oversimplifies Nigeria’s multifaceted security challenges, which include terrorism, banditry, and communal violence.
As debate intensifies, the controversy continues to influence international perceptions, diplomatic relations, and discussions on religious freedom and security policy in Nigeria.
US Lawmakers Raise Fresh Alarm Over Alleged Christian Genocide in Nigeria
News
Obasanjo Holds Secret Meeting With Babangida Amid 2027 Election Speculations
Obasanjo Holds Secret Meeting With Babangida Amid 2027 Election Speculations
Former President Olusegun Obasanjo met privately with ex-military ruler General Ibrahim Badamasi Babangida at Babangida’s residence in Minna, Niger State, in a closed-door meeting that has sparked widespread speculation about potential political alignments ahead of the 2027 general elections.
The meeting, which lasted about 30 minutes, drew attention as both leaders emerged as key elder statesmen whose counsel and influence are often sought by Nigeria’s political elite. Neither Obasanjo nor Babangida spoke to journalists after the session, and no official statement was released, fueling discussions about behind-the-scenes strategic planning and coalition-building for 2027.
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Political analysts note that such high-profile consultations are common ahead of major elections, as party leaders, former presidents, and influential figures explore alliances, policy priorities, and national governance strategies. Observers also link this meeting to recent PDP and APC elder consultations, signaling continued efforts by senior politicians to shape the electoral landscape.
The rendezvous underscores Obasanjo’s continuing role as a political kingmaker, leveraging his network and experience to influence party strategies, candidate selection, and national discourse. With the 2027 elections approaching, similar closed-door meetings among Nigeria’s top political figures are expected to intensify in the coming months.
Obasanjo Holds Secret Meeting With Babangida Amid 2027 Election Speculations
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Outrage in Borno as APC Excludes VP Shettima’s Photo at North‑East Zonal Hearing
Outrage in Borno as APC Excludes VP Shettima’s Photo at North‑East Zonal Hearing
There has been widespread anger in Borno State after the All Progressives Congress (APC) omitted Vice‑President Kashim Shettima from the official banner at the party’s North‑East zonal public hearing on constitutional amendments in Maiduguri. The banner, which featured President Bola Ahmed Tinubu, the five APC governors from the region, and the party’s National Legal Adviser, conspicuously left out Shettima, a native of Borno State.
The omission prompted immediate backlash from party leaders, including Abdulkarim Lawan, Speaker of the Borno State House of Assembly, who described it as “provocative and unfair,” stressing that it was inappropriate to sideline a senior party official in his home state. The speaker recalled a similar controversy at an APC event in Gombe State last year, highlighting persistent sensitivities within the party’s North‑East faction.
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Attendees of the Maiduguri hearing, convened to discuss proposed constitutional amendments, expressed support for Lawan’s remarks, with loud applause and calls for the Vice‑President’s recognition. In response, the APC Deputy National Chairman dismissed the exclusion as an oversight by organisers, insisting there was no intention to diminish Shettima’s status and affirming that the hearing’s focus remained on party reforms rather than politics.
The incident comes amid speculation about internal APC dynamics ahead of the 2027 general elections, including questions around representation and leadership within the North‑East. Analysts note that repeated omissions of Shettima at high-profile events could fuel perceptions of internal rifts and affect party cohesion in the region.
Outrage in Borno as APC Excludes VP Shettima’s Photo at North‑East Zonal Hearing
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