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Electricity customers lodge 204,506 complaints

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The number of complaints received by electricity distribution companies in the country from consumers rose to 204,506 in the first three months of this year, according to the Nigerian Electricity Regulatory Commission.

NERC data showed that the complaints received by the 11 Discos in Q1 2020 increased by 15.02 per cent from the 177,807 received during the fourth quarter of 2019.

“In total, the Discos attended to 188,749 complaints, representing an increase of 1.84 percentage point from the preceding quarter,” it said.

The report showed that Ibadan and Port Harcourt Discos had the lowest customers’ complaints resolution rates based on the proportion of complaints not addressed in the first quarter of 2020.

NERC said, “Similar to the preceding quarter, Enugu and Yola Discos received the highest and lowest number of customer complaints respectively during the first quarter of 2020.

 

“It is noteworthy that Yola has continued to record the least customer’s complaints since the second quarter of 2019.”

According to the report, the Discos’ customer complaints centred on service interruption, poor voltage, load shedding, metering, estimated billing, disconnection, and delayed connection.

It said during the period under review, majority of the Discos received complaints on each of those key issues, adding that only Kaduna Disco had no record of customers’ complaint on load shedding.

“The number of complaints on metering and billing decreased significantly but still dominates the customer complaints during the quarter under review,” the commission said.

It said metering and billing accounted for 42.96 per cent (87,854) of the total complaints received during the first quarter of 2020 as against 50.49 per cent (89,782) recorded in the preceding quarter.

“This implies that, on average, 965 customers complained about metering and billing per day in the first quarter of 2020,” NERC said.

It said the observed decrease in the rate of customer complaint related to billing and metering could be attributed to the impact of the order on capping of estimated bill, which capped the monthly volume of energy an unmetered customer could be billed to the average vending of the prepaid customers in the neighbourhood.

“Another issue of serious concern to customers is service interruption and disconnection which respectively account for 18.40 per cent (i.e., 37,631) and 12.06 per cent (i.e., 24,666) of the total customer complaints during the quarter,” the commission added.

According to the report, to ensure improved customer service delivery, NERC continued to monitor and audit customers’ complaint handling and resolution process by Discos.

“Also, the commission continuously monitors the operation and efficacy of its Forum Offices which were set up to redress on consumers’ complaints not adequately resolved to the customers’ satisfaction by the responsible Discos,” it said.

-The Punch

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We don’t envy Tinubu, says Sultan during monarchs visit to State House

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We don’t envy Tinubu, says Sultan during monarchs visit to State House

Traditional on Friday paid a visit to President Bola Tinubu at State House conference centre, Abuja.

They were led by Sultan of Sokoto, Muhammad Abubakar Sa’ad, who said the visit was customary by the monarchs whenever there is a change in leadership of the country.

According to the Sultan, the monarchs do not envy Tinubu at this time, with the numerous challenges facing the country.
He, however, expressed confidence that with the combination of himself and Vice-President Kashim Shettima, they would deliver.

“We thank God for the smooth way the elections took place. Many negative people thought this country will collapse but we are still here,” he said.

“We are here for you, for our people and our country. If you don’t reach out to us, we will reach out to you.
“We wish you the most successful tenure in good health.”

Ooni of Ife, Oba Adeyeye Ogunwusi, who also spoke at the meeting, urged President Tinubu to make use of traditional rulers to tackle the issue of insecurity in the country.

The monarch said Tinubu should not underestimate what traditional rulers could do, given their closeness to the people.

“There are areas we will like to work with you, one of which is security. It is time to use us the more, we are not saying we are idle…but to make your work easier, use us,” he said.

“The foundation of this country today are the traditional rulers. We are here to pledge our loyalty and support. We want to work with you to ensure you leave a legacy.”

Vice President Kashim Shettima attended the meeting along with the Secretary to the Government of the Federation (SGF), Senator George Akume.

Other monarchs present are Emir of Kano, Obi of Onitsha, Tor Tiv, Etsu Nupe, Deji of Akure, Shehu of Borno, Elegushi of Ikate, Jaja of Opobo, Lamido of Adamawa, Emir of Zauzzau, Gbong Gwom Jos, Attah Igala, Alake of Egbaland, Shehu of Borno, a representative of the Oba of Benin.

 

 

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Sanwo-Olu appoints NPC commissioner Salu-Hundeyin as new SSG

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Sanwo-Olu appoints NPC commissioner Salu-Hundeyin as new SSG

 

Lagos State Governor, Bababjide Sanwo-Olu, has announced the first appointment of aides as he named Tayo Ayinde as his Chief of Staff.

The govermor also reappointed Gboyega Soyanwo as Deputy Chief of Staff.

The governor announced this on Thursday on the state television.

He made Bimbola Salu-Hundeyin as Secretary to the State Government.

Salu-Hundeyin, who is a barrister and solicitor of the Supreme Court of Nigeria, replaces Mrs Folashade Jaji, a former Lagos Head of Service.

She was untill her latest appointment Lagos Commissioner of National Population Commission.

 

 

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FG declares June 12 public holiday for Democracy Day

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FG declares June 12 public holiday for Democracy Day

 

The Federal Government has declared Monday, June 12, 2023, public holiday in commemoration of this year’s Democracy Day.

In a statement issued on Thursday in Abuja, the Permanent Secretary in the Ministry of Interior, Dr Oluwatoyin Akinlade, made the declaration on behalf of the Federal Government.

She congratulated all Nigerians on the occasion.

She said, “Nigeria’s democratic journey has, like in many other climes, encountered both stormy and smooth sails, but the ship of state, its institutions and most importantly, the Nigerian people have remained steadfast on the tenets of democratic governance.

“On this memorable occasion therefore, Nigerians and friends of Nigeria are invited to appreciate the progress that has been made, celebrate the milestones covered and look forward to a better future for the country’s democracy. The Permanent Secretary wishes all Nigerians a happy Democracy Day celebration.

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